@user_cm87yf Sorry to see you are looking to disconnect your account. We can help with this and any questions or concerns you are having with your account. May I please ask that you send us a direct message with your full name and service address to get started?
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
EG
Expert
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115.1K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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2.2K Messages
1 hour ago
@user_cm87yf Sorry to see you are looking to disconnect your account. We can help with this and any questions or concerns you are having with your account. May I please ask that you send us a direct message with your full name and service address to get started?
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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