Cancel Service

There is no way to cancel services aside from speaking to customer service agents who only try to upsell you on more items and, in the end, the services are still not cancelled.

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XfinityRay

Official Employee

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3.9K Messages

20 days ago

Hi there, @user_kmpb4z! I hope you are having a wonderful Wednesday! I am sorry to hear that you want to cancel your account! Our teams will always try to help with any account concerns you have. If there is a problem, we want to fix it! We can assist you with the account closure. I will need to meet you in a direct message so I can gather your account details.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_kmpb4z

Visitor

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2 Messages

I don't want to DM. I don't need to discuss this. I simply what to CANCEL services and Xfinity has made that an impossible act. Their website sends you in circles with no available means to simply cancel services. it's my services. I should have the right to cancel. I'm an adult. I don't need to discuss it. I don't need counseling. I need to be in control of MY account.

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13 days ago

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XfinityAlyssaA

Official Employee

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2.7K Messages

I completely understand where you’re coming from @user_kmpb4z , and you’re absolutely right—this is your account, and you should be able to cancel your services when you choose. I appreciate you taking the time to share your feedback, and I can certainly forward it on your behalf.

We can assist with processing your cancellation request; however, we’re required to verify account ownership before making any changes. For your privacy and security, we’re not permitted to collect or review personal or account‑specific information publicly, which is why this part of the process must be completed via Direct Message. Are you able to send us a Direct Message so we can better assist?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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13 days ago

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Customer Service

user_kmpb4z

Cancel Service

XfinityRay

user_kmpb4z

XfinityAlyssaA

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