I too would like to cancel my services. I do not see a chat icon on the upper right of the page. Other attempts to chat only get me into a loop with the xfinity bot.,
We hate to see you leave the Xfinity family user_xyv2o1, but we're happy to help in any way we can. Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Thank you for allowing our team to help you with your cancellation request @user_xyv2o1. You made completing this request very simple, and I hope we can see your return to the Xfinity family in the future! ❤️
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey @user_1jp8xn. Thank you for visiting our official Xfinity Forums Community support page. We are sorry to hear that you wish to discontinue the services. We can most certainly help address the account and see what options are available.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
EG
Expert
•
114.9K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
3
0
XfinityDemitrius
Official Employee
•
2.3K Messages
1 month ago
Hey @user_1jp8xn. Thank you for visiting our official Xfinity Forums Community support page. We are sorry to hear that you wish to discontinue the services. We can most certainly help address the account and see what options are available.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
0
0