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user_a7vpyb
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Friday, January 2nd, 2026 7:52 PM

Cancel Peacock

Hello, I am attempting to cancel my Peacock Premium Plus subscription, however I can no longer find the option on my account to cancel. Used the chat feature the other night, they couldn't cancel. Called the next morning, talked to a nice guy that tried, he couldn't find it to cancel it for me either. He sent me a link with instructions to try again on my end, no luck, I go to the StreamStore, but there's no tile for Peacock. Can someone please help me get this cancelled or at the very least get it rolled back to the tier that is no charge per Xfinity Rewards???

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24 days ago

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XfinityJon

Official Employee

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1K Messages

1 month ago

Good afternoon user_a7vpyb. I would be happy to assist you with your Peacock concern. I will need some additional information in order to better assist. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

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user_a7vpyb

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1 month ago

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user_7ed3c5

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@XfinityJon​ 
What are the current steps for deactiving the Peacock subscription? The instructions provided on https://www.xfinity.com/support/articles/cancel-peacock-premium-plus are clearly out of date as it doesn't match the layout of https://www.xfinity.com/stream/ which does not have a Peacock tile.

Can you provide clear instructions for ending the subscription that can become the new official answer to this question for customers?

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28 days ago

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XfinityJon

Official Employee

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1K Messages

Depending on how customer's have the subscription it may vary. We will need some additional information. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

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XfinityJorge

Official Employee

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2.7K Messages

Thank you so much for your time and for allowing our team help with the Peacock Subscription. If there is anything else you need our team is always here to support you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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24 days ago

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XfinityDemitrius

Official Employee

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2.4K Messages

25 days ago

Thank you for taking the time to reach our and share your experience regarding the Peacock Premium Plus subscription. We are glad to hear that you were able to successfully cancel the subscription within the Xfinity StreamStore web portal. You can learn more about managing the streaming subscriptions by visiting our 'Upgrade to and cancel Peacock Premium Plus — Xfinity help' support page. Thank you for choosing Xfinity and hope you have a great rest of your week ahead of you @user_a7vpyb. 

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