Visitor
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16 Messages
Cable Hanging Too Low
Hello. The internet cable from the pole to my house is hanging too low. It keeps going lower everyday - I can reach up and touch it. Part of it is laying on the roof. I reported it to the automated assistant and and they gave me Ticket Request #<removed Personal Information>. Do you know when somebody can come out to fix it?
XfinityJeniece
Official Employee
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3.5K Messages
7 months ago
Hey there, @user_288a4a, thanks for reaching out through Xfinity Forums regarding your ticket and outside line concern. We want to ensure this issue is resolved for you. I would be happy to check on the ticket status. I am showing that you sent over a Direct Message, and we will go ahead and continue to assist you there. We look forward to working with you.
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EG
Expert
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114.1K Messages
7 months ago
Concern moved here to the Customer Service help section.
@XfinityJeniece @XfinityJeniece @user_288a4a
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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