Cable card

In response to you (XfinityJoe) the email that was sent and on bills stated that cable cards would no longer be "supplied"; it said nothing about cable cards not being supported! You sent me a CC on August 27th but did not add said card to my account; therefore I can't use the [Edited: "Language"] thing. The way Xfinity treats customers is terrible. Your X1 box is no where as good as a Tivo. If Xfinity is going to stop cable card support then do it and notify the customer; then we can make the choice of moving on from the "clown show" your company has created!

@XfinityJoe​ Hi ... I have tried to follow the DM instructions, but they don't seem to apply. I can follow the URL, but there is no way to start a new message. Please advise. (I'm going through the same Cable Card problems as in this thread, and can't find anyone at Xfinity who agrees that this promotion is in effect.)

The cable card was sent to me by Xfinity and was a Motorola. If you are a Gold problem solver then answer my statement about "supplying" vs "supporting" .

OK, you answered my question. Now for my problem: You sent me a cable card on Aug. 26th which was "not" added to my account. I cannot get the card activated. I have purchased equipment which needs the card. It was someones job to add the card to my account which was not done. If Xfinity will not add the card Xfinity sent to my account, then I say you are not supporting the CC you sent to me on Aug. 26th. The mission statement of Xfinity states the companies goals for customer service; from my problem and it appears many other listed on this forum, your company is nowhere near the goals of that statement. It says alot when your company hides all access i.e. email, telephone # , from the public(customers) from being able to contact someone (anyone) in the U.S. about a problem which cannot be answered (fixed) by your overseas robots.

Hello @user_9d4bbe, thank you for taking the time to reach out on social media.  I understand your concern with the cable card, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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• Press Enter to send your message

Support was of no help; they have admitted that my problem was caused by a Xfinity mistake (did not do their job) but they cannot help; who runs Xfinity (american workers) or [Edited: "Inflammatory"]. Read your company mission statement and do the right thing. I need someone to talk too....

My card was working until 4 days ago as well. 

I contacted the cable card department at the 800 xfinity number and they said that the Fort Myers store in Florida still has cable cards in stock and can activate them on the account. I live about 2 hours from Fort Myers and of course their phone numbers are not public, and I don’t want to drive 2 hours only to find out I was given inaccurate information. Can an employee of Xfinity on this forum confirm this for me?

@user_mt2723
As a company, we are not adding CableCARD's to anyone's accounts. If you have one, you can continue using it. If it stops working, we will not replace it. While our internal inventory may show them as available, all Xfinity support personnel have been informed of this update. I am sorry to hear about the inaccurate information that you were provided.

@Walter61​ My HDHomeRun was working quite nicely for my MythTV DVR until Dec 1st.  Turns out the CableCard has an issue with the date: See https://www.lightreading.com/cable-technology/time-warp-could-cause-millions-of-old-powerkey-set-tops-to-go-on-the-blink  Looking at the diagnostic info for the card I could see the date/time was incorrect which results in all channels no longer being authorized...

This issue was known several years ago and Comcast chose to do nothing other than stop offering replacement CableCards at the end of October this year (just before this date issue would occur - hunh, what a coincidence in timing...).  I've seen some places they are offering their X1 DVR for 1 year at no cost (and then full price).  uhm, yeah, no... If I wanted your <deleted> DVR, I'd have gotten it...

 I did call Comcast service to give them a chance to address the CableCard issue, but the 1st tier tech support had no clue.  Kept sending "a signal" to the card and...   Eventually when I grew tired of repeatedly rebooting things and kept pointing out the diagnostic info on the CableCard, they said they'd escalate and have someone call me back in 2 hours for further debugging... yep, never called back!

So, after nearly 20 years of my MythTV DVR and using Adelphia/Comcast for cable and internet, my time with them come to an end.  I've signed up for YouTube TV and have scheduled an appointment to have Fiber installed this week.  So far the YouTube TV seems to work more or less OK, not quite as good as my DVR, but it will do (plus I still have 1.5TB of recorded shows in my DVR I can work through...).  With Comcast I had only local broadcast channels, but YouTube TV adds most of the traditional cable channels.  The Fiber will be a 3x speed upgrade (300Mbps fiber vs 100Mbps Comcast).  After all of the "intro discounts" expire, I'll still be about $20/month cheaper...

So, I guess, thank you Comcast for encouraging me to move on, up grade what we have and save money...

Yup. No reason for keeping Comcast. The X1 DVR is a piece of trash.