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user_v2efp5
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Visitor

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Thursday, September 3rd, 2026 7:50 PM

Cable box and voice service problems

Tv is out. Cable box not working. Got an appointment 6 days away and then tech says he is at my house which he is not and then B they have me another appointment another 6 days off. Then they tell me to go to the store and exchange box but then they have not “activated” it. 4 hours later- nothing. So frustrated. They do have adequate help and then the techs are given 1/2 hour i was told c to b strap up , do they don’t spend the time needed

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20 minutes ago

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XfinityJeniece

Official Employee

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4.3K Messages

2 hours ago

Hey there, @user_v2efp5, thanks for reaching out through Xfinity Forums. I would be happy to check on your cable services and ensure that everything is working properly. Can you please send us a Direct Message with your full name and your full address? 

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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