U

Visitor

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3 Messages

Wed, Dec 22, 2021 11:08 PM

Closed

Bluetooth speaker reward

I got the card and offer for a free Bluetooth speaker but when I peruse the rewards, the offer is not there. I am a diamond member and followed the directions. What am I missing? 

Contributor

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47 Messages

6分前

do we get anything with "badges earned" - monetarily, reward, etc. ?    i'm new 2 this forum.

Again

Expert

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27.5K Messages

@user_f7ee27 

do we get anything with "badges earned" - monetarily, reward, etc. ?    i'm new 2 this forum.

Sorry, nothing other than recognition by the badges you earn.

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Bumkitty

Contributor

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35 Messages

6分前

Hi everyone -- I am a Diamond Member and received the bluetooth speaker today -- paired seamlessly; however, the volume control on the speaker itself does not work -- tested on several devices.

Contacted CS and they said they would look into it -- not sure what I am supposed to do at this point -- anyone else have this problem?

Official Employee

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177 Messages

@Bumkitty Thank you for reaching out on the Xfinity Forum. It sounds like a ticket was opened for you. If you are looking for input from other community members as well I would look at posting on a different board for more exposure while you wait on our technical team to look into what has happened.

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Bumkitty

Contributor

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35 Messages

@XfinityJanelle  Thanks!

Contributor

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47 Messages

@Bumkitty   good luck as to "looking into it" phrase from comment.  i've been told that probably 15 times within the last month in regard 2 not getting the DESERVED bluetooth reward.   the site was messed up when i tried 2 get.  i talked 2 - 3 reps on that day.  they couldn't do anything and created "tickets" .  i had about 3 tickets on various things.  1 being the bluetooth.  was supposed 2 get contacted about tickets within 2 days.  NO RESPONSE.... no surprise    I KEEP GETTING MESSAGES FROM COMCAST REPS FROM THIS SITE SAYING "WE WILL GET U AN ANSWER... WE WILL CHECK INTO IT...ETC... BEEN TOLD THIS PROBABLY 5 TIMES.  CONTACTED COMCAST ON 1/7/22 - LAST DAY 2 GET UR REWARD - 3 TIMES THAT DAY.  i'm told u "WE VALUE UR LOYALTY.  WE VALUE U THAT UR CUSTOMER.  WE APPRECIATE UR BUSINESS, ETC."... i REALLY PREFER that not told me.  not told 2 me every 1k phone call i need 2 make 2 comcast cuz they have people that don't know the job, don't do the job, don't care.  on top of it i get rudeness, a lot worse than rudeness, etc.  SO, it's really horrible when i'm treated horrendously and i'm told by that person "thank u for being a valued customer since 2007".  i've been with comcast A LOT LONGER THAN 2007.  they don't keep cust. history at PAST addresses.  I'M NOT VALUED AT ALL AS A CUSTOMER FROM COMCAST.  COMCAST - UR ACTIONS DO NOT MATCH UR WORDS AT ALL.  IF U VALUED ME U WOULD GIVE ME MY DESERVED REWARD.  IF U VALUED ME U WOULDN'T CONTINUALLY WASTE MY TIME AND KEEP TELLING ME "WERE LOOKING INTO IT AND GIVE TICKET NUMBERS, ETC".     it's real simple.  ur site is messed up A LOT.  it was messed up on 1/7.  i reported it 3 times that day, etc.  IT SHOULDN'T BE A SUPREME COURT DECISION.  do u know a TON of people who r diamond members were labeled platinum members..  just 1 example of the MANY mistakes made by comcast.  i'm a valued customer - it's a sick joke.  i really want those words 2 NOT be said 2 me. 

Visitor

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1 Message

6分前

For those of you who have received the nice bluetooth speaker and are trying to set it up to play music from the micro SD card slot here are some tips:

64gb or smaller micro SD card formatted FAT32 with MP3 files at the root level (I don't think M4A is supported).

Power on speaker. Insert micro SD card. Hit power button twice quickly and it will switch to playing from the flash card.

Use a 2 second press on the volume down button to move forward a track, and a 2 second press on the volume up + button to go to previous track (seems backwards I know).

Contributor

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47 Messages

6分前

comcast messed up.  many people who r diamond members were labled as platinum members.  the reward was only for diamond members.  so, if it wasn't fixed by comcast u didn't get ur deserved reward.  i used the site to get my reward.  site was messed up. things were not clickable.  things were frozen, etc.  contacted cust. svc. about the 3 times.  they couldn't do anything.  said they would do a ticket on it.  that i would hear from a comcast person.  i've never heard from anyone.  contacted comcast again - about the issue.  told i woudl be contacted within a week.  never heard from comast.   

i was supposed 2 get a message from this site as 2 the comcast mess up.  now, i don't even see where their is an icon on the site for messages. 

FYI - much better 2 google on problems than calling comcast and wasting 100k hours of ur time.  called 2 get my remote paired... wasn't give 1k codes that didn't work.  told i needed a new remote.  cust. svc. rep. said he would transfer me 2 person who would send remote.  transferred... that person asked me why i'm contacting her.  said 2 me "we don't send out remotes".  tried 2 get remote paired.  gave me wrong info.  LOOK ON internet... remote needed 2 be unpaired 1st PRIO 2 being paired.  NOT given info. 2 unpair by either cust. svc. rep.  SAVE yourself 1k hours of frustration, not fun, etc. wasted time 2 most likely not even fix a problem.  i now have a problem again where comcast rep. has changed settings on my tv.  this has been done a few times.  now i need 2 hopefully fix that problem. 

FYI - u can get FREE HDMI cords and remotes at comcast store.

Contributor

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47 Messages

6分前

i believe i can't reply directly BACK 2 a direct message sent via this forum from a comcast rep.  that i have 2 do a post 2 hear from comcast 2 hear BACK from comcast.  ok...the post is the next paragraph.

  good luck as to "looking into it" phrase from a comment employee.  i've been told that probably 15 times within the last month in regard 2 not getting the DESERVED bluetooth reward.   the site was messed up when i tried 2 get.  i talked 2 - 3 reps on that day.  they couldn't do anything and created "tickets" .  i had about 3 tickets on various things.  1 being the bluetooth.  was supposed 2 get contacted about tickets within 2 days.  NO RESPONSE.... no surprise    I KEEP GETTING MESSAGES FROM COMCAST REPS FROM THIS SITE SAYING "WE WILL GET U AN ANSWER... WE WILL CHECK INTO IT...ETC... BEEN TOLD THIS PROBABLY 5 TIMES.  CONTACTED COMCAST ON 1/7/22 - LAST DAY 2 GET UR REWARD - 3 TIMES THAT DAY.  i'm told u "WE VALUE UR LOYALTY.  WE VALUE U THAT UR CUSTOMER.  WE APPRECIATE UR BUSINESS, ETC."... i REALLY PREFER that not told me.  not told 2 me every 1k phone call i need 2 make 2 comcast cuz they have people that don't know the job, don't do the job, don't care.  on top of it i get rudeness, a lot worse than rudeness, etc.  SO, it's really horrible when i'm treated horrendously and i'm told by that person "thank u for being a valued customer since 2007".  i've been with comcast A LOT LONGER THAN 2007.  they don't keep cust. history at PAST addresses.  I'M NOT VALUED AT ALL AS A CUSTOMER FROM COMCAST.  COMCAST - UR ACTIONS DO NOT MATCH UR WORDS AT ALL.  IF U VALUED ME U WOULD GIVE ME MY DESERVED REWARD.  IF U VALUED ME U WOULDN'T CONTINUALLY WASTE MY TIME AND KEEP TELLING ME "WERE LOOKING INTO IT AND GIVE TICKET NUMBERS, ETC".     it's real simple.  ur site is messed up A LOT.  it was messed up on 1/7.  i reported it 3 times that day, etc.  IT SHOULDN'T BE A SUPREME COURT DECISION.  do u know a TON of people who r diamond members were labeled platinum members..  just 1 example of the MANY mistakes made by comcast.  i'm a valued customer - it's a sick joke.  i really want those words 2 NOT be said 2 me. 

Contributor

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47 Messages

6分前

comcast site is messed up MANY times.  it was messed up when i tried 2 get my reward.  many other people had the same problem.  icon wasn't clickable.  site was frozen.  all kinds of stuff.  maybe u lucked out and got a link sent 2 u from comcast.  maybe they were good 2 u.  I REPORTED THE problem with the site, not being able 2 get 2 my DESERVED REWARD part 3 times on 1/7/22.  was supposed 2 be contacted back by reps  from that reported date.   NOTHING.   i've posted about not getting my deserved reward on this forum a few times.  i got NOTHING.  just the usual "we will look into this", "we will get back 2 u with 5 days, etc.".  it's a supreme court decision 2 get a DESERVED REWARD that i didn't get cause of mistakes via comcast.

Visitor

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1 Message

5分前

Just curious if anyone has received the gift yet.  I signed up right away so it's coming up on 4 weeks.

Official Employee

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1.1K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I know how exciting it is to get a free gift and I would love to look into this further for you. Please send us a direct message to "Xfinity Support" with your full name and address.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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47 Messages

5分前

seems like i need 2 call comast EVERY week for something being wrong with my svc.  THEN a comcast rep messes it up more.  didn't want parental control, just wanted 2 make sure my purchase pin was working.  rep got into my tv "no worries maam.  rest assured u have the right person.  rest assured this issue will be fixed".  she got into my tv.  she MARKED everything as PARENTAL CONTROL PIN.  i told her that isn't right.  she said it was all or nothing.  that a purchase pin could NOT work without a parental pin.  i said i don't want thins that go 2 my tv package marked as parental control pin.  told her i'm SURE we can have some things be parental pin.. since u say i need 2 have that 2 use my purchase pin.  gave peacock as an example.  so, u goes down the list from a to p.  a billion names in between a to p.  i said, isn't their a search bar 2 type in the APP.  she said NO.  NOW ALMOST EVERYTHING IS ASKING ME FOR A PARENTAL PIN.  u tube videos, showtime which i CURRENTLY HAVE, click on a showtime movie/show- of course  - parental pin needed.  she got into my account and  messed it up.   she said she  fixed it and got off the line.  it was  NOT fixed.  called back the other night.  i asked when my showtime ended cuz i didnt' want 2 be charged.  kept asking me for a parental pin and was  concerned about being charge.  rep asked me WHEN DID U GET SHOWTIME... i said fairly recently... i don't know cuz i don't work for comcast.. i would assume  it's right on ur screen.  he took FOREVER 2 find the info.  i KNEW he didn't know WHAT he was doing.  i asked for a MGR.  he stalled and stalled and stalled.  after a LONG time he answered the simple question.  i tried 2 get the parental pin off myself.  system was messes up. i hit off when it had off on the screen.  then it kept coming back with entering a pin.  he removed that deal.  then i said i want check the purchase pin.  prior 2 saying that he wanted 2 rush me off the phone.  i said .. we need 2 check the purchase piN.  SO, go 2 rent a video 2 c if it comes up.. CODE didn't come up.  i said is it ok 2 test another one... code didn't come up.  so, 2 videos listed as rented.  didn't want them,..;. didn't watch them.  he said "i will refresh the system". the i check.. it is ok 2 check for HBO max.  he said "yes'  no code came up.  again.. i said get me a mgr.... again he stalled me forever.  it's very common.  people don't know the job.  they try 2 figure out the answer and they keep me on hold for 1k hours so they don't look bad 2 their boss. in the meantime cust. svc. is horrible.  shouldn't have 2 beg 2 talk 2 a mgr.  should  have 2 ask 100 k times.  should get answers 2 simple questions.  NOW I need 2 call comcast back 2 make sure the charges r removed from my acct.  OH YEA... I LOOKED INTO MY ACCT., THAT REP HAD TURNED OFF MY PURCHASE PIN.  THAT IS WHY IT DIDN'T COME UP.  STILL HAVEN'T HEARD NOTHING FROM COMCAST ON MY DESERVED BLUETOOTH REWARD.  GOT A TICKED FOR IT BACK ON 1/7/22.  STILL NOTHING., 

Contributor

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47 Messages

5分前

volume on tv stopped working today with comast remote.  on the tv it showed the volume going up and down.  i just had no sound.  it def. wasn't on mute.  checked a few times.  i didn't do anything 2 make it where this problem would occur.  SO, i unplugged my tv.  waited around 15 mins.  it now works.

still no reply from comcast in regard 2 the blue tooth.  was told i would be contacted since 1/8 from comcast.

Visitor

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1 Message

5分前

I did receive the speaker, but cannot get it to connect to my phone??

Official Employee

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205 Messages

Hello @user_427384- We are so glad to hear that you got this reward in the mail! Have you gone through all of the setup instructions that came with the speaker? When searching for BT devices from your phone, are you seeing this device come up? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

5分前

Hi - I requested the bluetooth speaker reward online on the xfinity reward site over a month ago and it says its on its way and never received it.  When I click on a link to chat to someone for assistance for a missing reward, the system will not let me and says I need to be the primary account holder to do that. I am already signed in as the primary account holder.  How can I get this reward and the issue that the system does not think I am the primary account holder resolved?

Contributor

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47 Messages

@Njbee​ .... it looks like u got no reply, unless i missed the reply.  call comcast and ask for the rewards dept.  keep me updated.  i'm keeping track of the problems. 

Regular Visitor

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5 Messages

5分前

i cannot locate the reward on the Rewards Page. It is not there.

Official Employee

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561 Messages

Hi there @zcoop! Thank you so much for reaching out to Xfinity here on our Community Forum.  Can you tell me if you are accessing https://comca.st/3An1lI5

without issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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5 Messages

No issues accessing the page

Official Employee

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561 Messages

I can take a closer look at this for you.  Can you tell me what reward you are looking for at this time?  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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5 Messages

The Bluetooth Speaker

Official Employee

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561 Messages

Got it!  We can take a closer look at this for you.  Please fee free to shoot us a private message with your full name and complete service address so we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/35gqPeK 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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47 Messages

5分前

i'm getting a lot of notification from customers.   would be nice if the site took me right 2 the response.  i'm missing the responses.  maybe they r in my email.  i had heard from comcast on the site in the message icon.  i scroll down 2 look at the last message from comcast.  it in not on the page.  guess u have 2 copy/paste any  message u get from comcast.

my tv still is messed up.  audio isn't working at times.  using my comcast remote.  i don't have my TV remote.  on my TV it shows the volume going up and down when i hit the volume button.  no audio.  tv turns off on it's on.  tv won't turn on at times.  been happening the last 3 days.  TV is pretty new.  it did the same thing with my pretty new other tv.  i have 2 unplug my tv and the tv box.  then plug stuff back in then it will work.  it is real irritating.  called comcast today.  i can't try what she said when my tv turns off i need 2 get 2 the settings.  i can do the volume deal cuz the tv is on.  i'll try it, but i doubt it will work

Visitor

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1 Message

5分前

Got my bluetooth speaker. How [Edited: "Language"] do you set it up?

[Edited: "Personal Information"] 

(edited)

XfinityKorie

Official Employee

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752 Messages

Hey there, @user_183e87. It should have came with instructions on how to activate the Bluetooth device. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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