Visitor
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2 Messages
Bill higher than usual - why am I charged for "xFI Complete"
Hi, my bill is unusually higher since last month - what is this "xFi Complete" added to my bill ($25) starting last month? I was totally unaware of this and did not agree to this, and seems like this is a known issue reported by other customers as well (e.g. https://forums.xfinity.com/conversations/customer-service/xfi-complete-added-to-my-account-without-my-consent/689e2446878eff59cea58972). Could you please look into this? thanks
XfinityChristy
Official Employee
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2.8K Messages
7 hours ago
@user_35ph3h Hi there, thanks for reaching out about this here on our Xfinity Community Forums. I know it’s frustrating to see a charge you weren’t expecting. xFi Complete is an add-on that includes things like unlimited data and advanced Wi-Fi features, and it comes with a $25 monthly cost. That said, if you didn’t request or agree to it, I definitely want to take a closer look and make sure everything on your account is correct.
I’m happy to review when and how it was added, remove it if needed, and go over any billing adjustments we can make. To get started, please send a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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