Visitor
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1 Message
xfi complete added to my account without my consent
I was recently sent a new xb8 gateway without a notice of an equipment upgrade and now xFi complete has been added to my upcoming bill. I did not consent/give permission for this addition and do not want to pay for xFi complete. Ever. How can I get this charge removed?
XfinitySean
Official Employee
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683 Messages
10 months ago
Hi user_ttpkyy! Oh no! We never want changes like this to go through without your knowledge or permission. We can definitely take a look at your account to see what might have happened and work to have this corrected. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a closer look at the situation
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_20qrqn
Visitor
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1 Message
8 months ago
they did this to me as well.
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