Visitor
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1 Message
xfi complete added to my account without my consent
I was recently sent a new xb8 gateway without a notice of an equipment upgrade and now xFi complete has been added to my upcoming bill. I did not consent/give permission for this addition and do not want to pay for xFi complete. Ever. How can I get this charge removed?
XfinitySean
Official Employee
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318 Messages
4 months ago
Hi user_ttpkyy! Oh no! We never want changes like this to go through without your knowledge or permission. We can definitely take a look at your account to see what might have happened and work to have this corrected. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a closer look at the situation
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_20qrqn
Visitor
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1 Message
2 months ago
they did this to me as well.
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user_cosmicstardust
Visitor
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2 Messages
20 days ago
Xfinity customer service started an entire new plan for me without my consent after I canceled my service (due to chronic horrible customer service). I have tried to resolve this issue three times and canceled services before a new billing cycle. The employees, without my permission billed me for a new plan I didn’t consent to at a location I don’t live, work, or use. I want the charges removed and to file a complaint but they won’t connect me to a supervisor. This horrible treatment is exactly why I’m leaving after almost 7 years as loyal customer because this is illegal.
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