Bee hive in pedestal

The pedestal, near the street, that supplies my (and other) home with service is infested with a bee hive. The bees are swarming the pedestal. I have contacted xfinity on 3 different occasions to no avail. Please advise.

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XfinityJorge

Official Employee

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3.2K Messages

24 days ago

user_j42n3u Hi there! Thank you so much for using our Forums and taking the time to contact us about the bee hive in the equipment at your home. Our team is here happy to work on this and we appreciate you bringing this to our attention. To get started can you send us a DM with your full name and service address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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user_j42n3u

Visitor

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2 Messages

Thank you. It is in process to have a bee keeper come out and remove/save the entire hive.

17 days ago

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XfinityFrank

Official Employee

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2.6K Messages

1 hour ago

@user_j42n3u, we want to thank you for reaching out on the Community Forum for help with getting the bees removed. We are glad we were able to resolve your issue by contacting the local tech team and getting a beekeeper out to retrieve the hive. Never hesitate to create another public post for any of your future account and service needs!

0

Customer Service

user_j42n3u

Bee hive in pedestal

XfinityJorge

user_j42n3u

XfinityFrank

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