Another case of NOT getting port 25 unblocked

I started a chat hoping that they have simplified this process, but nope, I was given 2 phone numbers to call instead - 1 phone number didn't even belong to xfinity, it took me to some other company's on call system. The other number got me through to an unenthusiastic agent that put me on hold for a while then came back and stated that a request was submitted and I would be contacted by phone to confirm setting it up.....which never happened. I didn't even get a case number. I don't agree with the decision to just blanket block a port or any sort of filtering at the ISP level but if you have to do it, at least make the process to get it unblocked simpler for those wanting to do so. It would be much better than having to rant about it on a forum in hopes that your request will be fulfilled.

Anyway, here is my rant, MAYBE I'll get the port unblocked finally...

Responses

ccRuben

Retired Employee

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729 Messages

1 year ago

We are happy to take a look into this for you. Please send a direct message to get started, thank you

To send a "Direct Message" ("Private") message:

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• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

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• Press Enter to send it

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zskullz

11 Messages

Instead of hiding your unwillingness to help, next time just post that you won't do it, you have to know I'm just going to reply with your response:

We no longer support port 25 due to security reasons and to prevent issues with malware and spam.

- Ruben

1 year ago

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zskullz

11 Messages

1 year ago

@XfinityCSAEmail can you still help with this? I'm being told it isn't even possible and yet there are other cases where people have been told they could:

https://forums.xfinity.com/conversations/email/port-25-unblock-art-of-the-business-as-usual-runaround-and-is-there-anybody-out-there/636861fc92a15b227c29043f

I fear this will be another case of the unwillingness to help because comcast is the only option for high speed internet in my area, such as the case with the data cap. All my friends with xbox game pass got a discounted or free removal of the data cap but "in my area" there is no option for that so to utilize game pass I'm paying comcast a ridiculous fee that I KNOW others aren't.

(edited)

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zskullz

11 Messages

1 year ago

@XfinityRuben assured me that I could post my thoughts in regards to how this turns out:

With that said, you can update your post with any thoughts you may have. We will take your feedback no matter what.

And yet @XfinityJessie keeps removing my update that I have not received a response in 30 days.

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CCJessie1

Retired Employee

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5.9K Messages

@zskullz Thank you for sharing your update. Posts are removed due to any type of Xfinity Forum Guideline or Xfinity Forum Acceptable Use Policy violations. You are welcome to post updates, share additional information, or any type of resolution steps you may have, however, we ask that you please refrain from posting inflammatory or solicitation remarks of any kind. These are considered violations of the above-mentioned policies. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community. You are welcome to reauthor any replies that omit those types of violations.

Thank you in advance for your continued adherence to those posted policies.

(edited)

1 year ago

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