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Thursday, December 12th, 2024 5:49 PM

amazon gift card promotion

Looking at the website there is a promotion for a $200 amazon gift card fro services 1000-1200mbps. Upon selecting this and going through the process, it doenst appear on my order summary. Is there a reason for this?

Expert

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108.3K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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632 Messages

2 months ago

We would be happy to look into this with you @user_z1y9dl Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

New Poster

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11 Messages

2 months ago

I am having the same problem, and i emailed support, and it looks like they're blaming me for a violation in the forums and this is the first time I've every typed anything here!

And then they couldn't/wouldn't help me.

5 Messages

Wow that’s crazy. So you didn’t get the promotion? 

1 Message

I also Didn't get the promotion of the Amazon gift card with should of been $100 I even I almost want to cancel my account and go thru somone ekae, cause for one that false advertising and then I look it up and all they have to say is that they have. Never offered that pronunciation 5 n the [Edit: Language] tjwhn~d 3

(edited)

1 Message

2 months ago

I also noticed this today.  Seems like a classic (and very scummy) bait and switch tactic. 

I was thinking of changing my internet plan and was excited to see the $200 amazon gift card that was CLEARLY stated to come with the package I was looking at, but then there was no mention of it whatsoever anywhere in the rest of the process, including at checkout.  They're probably thinking that most people won't bother to contact support about it since even the simplest of issues usually takes hours to resolve with Comcast.  Additionally, the plan said it came with a free peacock subscription, and while it did list this at checkout, before I got to the checkout page the site gave me the option to PAY for a peacock subscription.  That option shouldn't even be listed there if it comes for free with the plan.

But then, this kind of thing is exactly what I've come to expect after being a comcast customer for more than 20 years.  The only reason anyone uses them at all where I live is because they basically have a monopoly, but that is changing.  Fiber optic is being built out by another company in our area that is both MUCH faster, MUCH cheaper, and has symmetrical upload/download speeds.  I can guarantee that Comcast will start hemorrhaging customers here as soon as it's operational.  I really don't understand why comcast's upload speeds have been stuck at 35Mbps for over ten years - oh actually yeah I do understand since their monopoly has meant that they don't have to innovate or improve their service.  That upload speed is pretty much unacceptable in this day and age.  It took me more than six months just to backup a pc online (which also caused network congestion for that entire time).

New Poster

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11 Messages

They were so very rude about it.  The wouldn't explain it, but wanted ME to tell THEM what the promotion was.  I'm leaving.

5 Messages

@cjdale16​ Exactly as if we are the employees

5 Messages

@user_qpsnnw​ right, it should have been stated on the order summary but it wasn't and all i could get from someone is "maybe they sold out" when it DOES NOT say "while supplies last"

1 Message

2 months ago

Where can I check the status of my Amazon promotional gift card?

Edward M.

Official Employee

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1.9K Messages

Greetings, @em8678! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your promotional gift card. You have definitely come to the right place for assistance.

 

You should be able to go to https://www.xfinityincentivetracker.com/ and enter your account number to see the status of your gift card. The Amazon offer is still fairly new, so I'm not entirely sure if the tracking details for this are the same as with other gift cards, but that would be the best place to start.

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2 Messages

2 months ago

This is insane.. I have an online representative telling me there's no amazon gift card deal. The only reason I signed up with Xfinity over the other providers in my area. Clearly this was a horrible choice for my wifi provider

5 Messages

@user_ivbwwz​ I have been going through the EXACT same thing as if it is not plastered all over their website

Official Employee

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1.3K Messages

@user_ivbwwz
Hello! Thank you for your comment! I know there has been some confusion with this promotion since it is an online exclusive. Xfinity's representatives cannot sign you up for a plan eligible for the Amazon gift card. Since it doesn't show in our available promotions to offer, it may seem like we aren't offering the promo. I know I was personally shocked when I found out it was an Amazon card. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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1.5K Messages

Hey @user_z1y9dl, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding online promotion for the Xfinity Internet with included Amazon Gift Card. I would be more than happy to offer my assistance looking into this further for you.

 

This promotion is for NEW Xfinity Internet customers only. As you are on our Xfinity Community Forums, are you an active subscriber already? Any current customers would not be eligible for the promotion.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 Messages

@XfinityTony​ no, there's no confusion. I signed up online and there were TWO options with the promotion, a $100 Amazon giftcard for a slower service and a $200 Amazon giftcard for a faster service. I did everything online like I was supposed to PER YOUR WEBSITE and now I'm getting told it's not right. This is honestly such a scummy way to do business and I'll be telling everyone I know what a poorly run company this is. 

Official Employee

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1.4K Messages

@user_ivbwwz, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

2 months ago

Came here to ask the exact same thing!

1 Message

2 months ago

Came here for the same thing as well. Are they scamming us? Definitely cancelling it if they try to do this

Official Employee

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1.8K Messages

Good afternoon @user_m83cbo, and thank you for reaching out on our Community Forums with your concerns regarding an Amazon gift card promotion, we appreciate it. To confirm, are you seeing this offer on our website https://www.xfinity.com/learn/deals or an alternate website? 

 

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1 Message

2 months ago

I thought the same thing too but just looked at the deals page again and it's explained at the bottom of the page... 

Another reason to make merry -

get Xfinity Internet at select

speeds and enjoy a gift card on

us. Online exclusive - ends 12/22.

New customers only.

4 Messages

Yeah I signed up on 12/19 with the 200$ offer for an Amazon gift card - I'm seeing nothing on the incentive tracker.

Official Employee

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1.9K Messages

Thank you for getting back to us about this, @user_qt6yjm. If you signed up on the 19th, it should be on the incentive tracker by now. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 Messages

27 days ago

it's been 3 weeks what does PENDING FULFILLMENT ELIGIBILITY mean???

Official Employee

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1.9K Messages

The time provided on the Incentive tracker is estimated, and it appears to still be pending despite the date listed. You can also call the Incentive Tracker Team directly at 1-833-269-9036 if you feel this is incorrect.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 Messages

ok ill give it a couple more days thank you

Official Employee

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1.9K Messages

 

user_h9rmjc, if you don't see any progress, I will reach out to the incentive team. We can open a ticket with them as well if needed, but it would be faster if you reach them directly in most cases. That said, we'll be here if ou need us. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 Messages

Have you seen it? They’re telling me the promo didn’t exist that it was a scam. That can’t be true. I signed up for it on the xfinity site I know a scam when I see it and unless they mean xfinity was scamming, i don’t get it. 

11 Messages

yea it shows up on my order summary "You'll receive a $200 Amazon.com Gift Card within 2-4 weeks after install/activation of the required services." that's what come up on my order summary

1 Message

26 days ago

I signed up online, new customer, on 12/17. I have screenshots of the offer. I have never received instructions on how to claim the gift card. Please let me know what I need to do to claim. 

11 Messages

the amazon gift card promo shows up on my order summary and it said that it can take up to 2-4 weeks to be received after installing the internet its been about 3 weeks since then and still nothing my Estimated Qualification Date was supposed to be on the 7th of this month and it's the 11th right now 

(edited)

Official Employee

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2.8K Messages

@user_lp0j5f Do you know if you qualified for the gift card already? Normally there is a waiting period between 4 and 12 weeks and you must keep your account in good standing. You can check your status with the link: https://www.xfinityincentivetracker.com/track 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

I went with the exact same deal - where are you seeing anything about it?  It's not even showing on my agreement?

Official Employee

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1.5K Messages

@user_qt6yjm Thank you for connecting with us about gift card concerns. We are happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Expert

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31.1K Messages

23 days ago

Information about the $200 Amazon Gift Card [Credit to @XfinityAirelle]:


https://forums.xfinity.com/conversations/customer-service/200-amazon-gift-card/676dcbca7699a97c890274d3?commentId=67817ea7d655b66d1d1d205c&replyId=67818bb67699a97c890835dd 

1 Message

22 days ago

I’m a new customer, and waiting for mine too- it says I’ve not met criteria or- idk BUT it did say i should receive it by Jan 6th 

Starlink is the only other option where i live for internet- and they cost 15$ more a month (i live next to VSFB. Ca) .. ALSO- if you call them and ask- they’ll finance a starlink dish over 24 months that you OWN at the end… not a lease. Starlink was able to help me with the purchase of the dish, but splitting the cost over 24 months (400$ total cost) with their internet service at the residential cost, Xfinity wanted to [Edited: Language] out of an incentive for a $200 amazon gift card BUT they did waive the overage for 1 month, and i had to bump to the highest tier . when we apparently went over the 1.2TB in less than 12 days… but won’t send anyone out to help figure out why the Starship Enterprise is warping through time and space, via my router. I’m sorry, their router. 

(edited)

Official Employee

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1.6K Messages

 

user_onz4fe Thanks for your feedback and comment. If I was not getting my gift card I would be just as upset and frustrated too. We are happy to help you. For information on your card please check the following:

https://xfinityincentivetracker.com

Should you have any questions about this please call:

1-833-269-9036 


Hours of operation
8:30 a.m.–5:00 p.m. Eastern Time (ET), Monday–Friday



In the future should you need help please first start by creating your own public post that way you will be following our community guidelines and get the help needed. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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