amazon gift card promotion

Wow that’s crazy. So you didn’t get the promotion? 

They were so very rude about it.  The wouldn't explain it, but wanted ME to tell THEM what the promotion was.  I'm leaving.

@cjdale16​ Exactly as if we are the employees

@user_qpsnnw​ right, it should have been stated on the order summary but it wasn't and all i could get from someone is "maybe they sold out" when it DOES NOT say "while supplies last"

Greetings, @em8678! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your promotional gift card. You have definitely come to the right place for assistance.

You should be able to go to https://www.xfinityincentivetracker.com/ and enter your account number to see the status of your gift card. The Amazon offer is still fairly new, so I'm not entirely sure if the tracking details for this are the same as with other gift cards, but that would be the best place to start.

@user_ivbwwz​ I have been going through the EXACT same thing as if it is not plastered all over their website

@user_ivbwwz
Hello! Thank you for your comment! I know there has been some confusion with this promotion since it is an online exclusive. Xfinity's representatives cannot sign you up for a plan eligible for the Amazon gift card. Since it doesn't show in our available promotions to offer, it may seem like we aren't offering the promo. I know I was personally shocked when I found out it was an Amazon card. 

Hey @user_z1y9dl, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding online promotion for the Xfinity Internet with included Amazon Gift Card. I would be more than happy to offer my assistance looking into this further for you.

This promotion is for NEW Xfinity Internet customers only. As you are on our Xfinity Community Forums, are you an active subscriber already? Any current customers would not be eligible for the promotion.

@XfinityTony​ no, there's no confusion. I signed up online and there were TWO options with the promotion, a $100 Amazon giftcard for a slower service and a $200 Amazon giftcard for a faster service. I did everything online like I was supposed to PER YOUR WEBSITE and now I'm getting told it's not right. This is honestly such a scummy way to do business and I'll be telling everyone I know what a poorly run company this is. 

@user_ivbwwz, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Good afternoon @user_m83cbo, and thank you for reaching out on our Community Forums with your concerns regarding an Amazon gift card promotion, we appreciate it. To confirm, are you seeing this offer on our website https://www.xfinity.com/learn/deals or an alternate website? 

Yeah I signed up on 12/19 with the 200$ offer for an Amazon gift card - I'm seeing nothing on the incentive tracker.

Thank you for getting back to us about this, @user_qt6yjm. If you signed up on the 19th, it should be on the incentive tracker by now. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

The time provided on the Incentive tracker is estimated, and it appears to still be pending despite the date listed. You can also call the Incentive Tracker Team directly at 1-833-269-9036 if you feel this is incorrect.

ok ill give it a couple more days thank you

Have you seen it? They’re telling me the promo didn’t exist that it was a scam. That can’t be true. I signed up for it on the xfinity site I know a scam when I see it and unless they mean xfinity was scamming, i don’t get it. 

yea it shows up on my order summary "You'll receive a $200 Amazon.com Gift Card within 2-4 weeks after install/activation of the required services." that's what come up on my order summary

the amazon gift card promo shows up on my order summary and it said that it can take up to 2-4 weeks to be received after installing the internet its been about 3 weeks since then and still nothing my Estimated Qualification Date was supposed to be on the 7th of this month and it's the 11th right now 

@user_lp0j5f Do you know if you qualified for the gift card already? Normally there is a waiting period between 4 and 12 weeks and you must keep your account in good standing. You can check your status with the link: https://www.xfinityincentivetracker.com/track 

I went with the exact same deal - where are you seeing anything about it?  It's not even showing on my agreement?

@user_qt6yjm Thank you for connecting with us about gift card concerns. We are happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.