Hi there, @user_ggv0ho. We can transfer that for you. Since you have already sent a DM, I will respond there shortly.
As a reminder, it is against the Xfinity Forums Guidelines and Acceptable Use Policy to send unsolicited Direct Messages to anyone, including Xfinity Support. Doing so can cause delays in response. In the future, please create a public post in the appropriate board. If an Official Employee needs to work with you via DM, they will invite you.
Please, use these links to learn more about appropriate usage of the Xfinity Community Forums:
CC_Tony
Retired Employee
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1.4K Messages
5 months ago
Hi there, @user_ggv0ho. We can transfer that for you. Since you have already sent a DM, I will respond there shortly.
As a reminder, it is against the Xfinity Forums Guidelines and Acceptable Use Policy to send unsolicited Direct Messages to anyone, including Xfinity Support. Doing so can cause delays in response. In the future, please create a public post in the appropriate board. If an Official Employee needs to work with you via DM, they will invite you.
Please, use these links to learn more about appropriate usage of the Xfinity Community Forums:
https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c
https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236
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XfinityPeterH
Official Employee
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2K Messages
5 months ago
@user_ggv0ho We appreciate you working with us on your accounts in our direct messages. Please let us know if anything else comes up.
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