acp cancellation WHAT???? Request for supervisor denied.

I have received an email and a follow up letter warning that my ACP will be cancelled if I do not use my internet in the next 15 days.  

I have already talked to tech support and they are working on it.  The xfinity account system reports that my usage over the last 3 months is zero MB.  This is not true, something is broken.  When I login to my account the usage report shows zero MB downloaded.   

***** My current request is that the ACP/Internet Essentials dept be notified that these notifications of non-compliance are false and that tech support is working on it.   I have made this request over the phone to the internet essentials dept but I do not seem to be able to get them to understand my request.  There seems to be a language barrier.  I spent a half an hour trying to explain it and when I asked for a supervisor she (Yvonne) said no and gave me a phone # (855-846-8376).  She finally agreed to try to get a sup but failed. 

I gave up and came here.