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user_3ulwm1
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Wednesday, April 1st, 2026 12:36 AM

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ABC channels

When will ABC channels return?  I will be switching to another cable, internet, and phone company if they do not return.  I have been a valuable, loyal customer for over 20 years.  This is a horrible decision and you will lose many, many customers.

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39 minutes ago

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This conversation has been merged. Please refer the main conversation:

Scripp’s

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XfinityVictor

Official Employee

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2.1K Messages

2 days ago

 

user_3ulwm1 Hello, can you describe what is going on when tuning into the ABC channels?

 

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Brittbby_92

Visitor

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2 Messages

I pay almost 400 dollars a month and channel 7 ABC isn't working and they don't know when it will come back this is so unprofessional and just inferiorating. How long is this suppose to last ?? So what are millions of us supposed to do ? Switch cable company's ugghh I WANT ANSWERS 

1 hour ago

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Again

Expert

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33.9K Messages

2 days ago

@user_3ulwm1 

When will ABC channels return?  I will be switching to another cable, internet, and phone company if they do not return.  I have been a valuable, loyal customer for over 20 years.  This is a horrible decision and you will lose many, many customers.

Are you seeing a banner on your tv about Comcast being in negotiation with ABC?  If so, you'll just have to wait it out.  They will eventually come to an agreement and your ABC channels will return.

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user_tfdeyq

Visitor

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2 Messages

I will wait it out just like they can wait for my next payment

13 hours ago

user_8lend1

Visitor

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6 Messages

No payment, no cable. They will shut it off lickity split. That's how they roll.

2 hours ago

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user_nzdtvv

Visitor

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2 Messages

2 days ago

Unreal! As much as we pay. They wonder why they lose so many customers! This is disgusting. Time to cut the cable!!!

4

user_4e9646

Visitor

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3 Messages

I agree if this doesn’t get fixed soon I’m going back to Verizon. 

14 hours ago

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user_8lend1

Visitor

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6 Messages

I agree. I have had Comcast/Xfinity for over 40 years. I keep paying more each year ($370.00 currently, monthly), and they keep reducing the number of channels. So frustrating. What used to be included now has to be streamed and paid extra for. I kept Comcast for my 90-year-old mom; she is familiar with it and knows how to navigate it. Now she is missing her ABC programming.  She is going to have to learn to use Hulu or YouTube because I am over being gauged monthly. They did the same with Altitude; they never got it back in the lineup. The only thing Xfinity is interested in is its bottom line. Sad.

2 hours ago

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XfinityMartyR

Official Employee

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3.1K Messages

 

user_8lend1 Thanks for reaching out, and providing your feedback. You can find more information about the change here: E. W. Scripps Programming Agreement Expired

 

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2 hours ago

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user_8lend1

Visitor

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6 Messages

I don't need more information about the change. I understand the problem. I need it fixed without an increase in my monthly bill.

47 minutes ago

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user_u13u68

Visitor

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8 Messages

1 day ago

until they bring back ABC we should be given free access to Hulu

This comment has been converted into a post

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XfinityGabriel

Official Employee

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3.1K Messages

@user_u13u68,

Hi there! Thanks for reaching out. I can understand why you’d feel that way as someone who watches ABC myself, and I appreciate you sharing your feedback. I do want to clarify that ABC programming hasn’t been fully removed from Xfinity for customers in Kentucky. Are you in Kentucky by chance? As of March 25, WBKO ABC (the SD feed on channels 13 and 1013) is no longer available. However, ABC is still accessible through other local affiliates, including:

  • WEHT (ABC) on channel 11 and HD channels 431 / 1025
  • WHAS (ABC) on channel 11 and HD channels 431 / 1011

Customers impacted by the WBKO channel change were notified through a message on their bill prior to the update. Because ABC content is still available through these other local stations, we’re not able to offer free access to Hulu at this time. That said, I completely understand how channel changes can be frustrating, and your feedback is important. If you’d like help finding ABC programming on your guide, updating favorites, or reviewing alternate viewing options, we'd be happy to assist. 

 

 

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1 day ago

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user_u13u68

Visitor

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8 Messages

NOT in KY.   In CO where all ABC is unavailable on xfinity, ALL ABC live and streaming give banner that content is NOT available.   So yes, customers in ALL the states affected should be given alternate access to what we've paid for!

1 day ago

XfinityGabriel

Official Employee

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3.1K Messages

@user_u13u68,

Thank you for clarifying, and you’re absolutely right to raise this. I appreciate you explaining what you’re seeing in Colorado. I also double‑checked on my end, and when ABC is accessed, it does show a “contract expired” message. This aligns with what you’re experiencing across both live TV and streaming, and I understand how frustrating it is when content you expect and pay for is unavailable. While we’re not able to provide alternate access to specific third‑party services like Hulu, I do want to share a couple of options that may help you stay connected in the meantime:

  • Free over‑the‑air antenna: In most areas, ABC is still available for free via an antenna, which can provide a reliable, high‑definition local signal.
  • Streaming app bundles through Xfinity: We also offer the option to choose and bundle your favorite streaming apps and save over 25% compared to subscribing separately. You can explore those options here.

That said, I completely understand your concern and how this impacts your viewing experience. I can document your feedback, and review your account to see if any additional options or compensation may be available. Please let me know how you’d like to proceed, and I’ll be happy to help.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

0

user_u13u68

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8 Messages

so basically you want affected customers to PAY MORE buy buying an antenna (which does NOT work if you are in "rural" service and not near actual broadcast city)   or even more disgusting is you want us to PAY MORE to subscribe to additional bundle services??????   Unbelievable.

1 day ago

XfinityGabriel

Official Employee

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3.1K Messages

@user_u13u68

I hear where you're coming from, and I want to be very clear here. We are not asking you to pay more, and I’m sorry that it came across that way. That was not my intention. You’re absolutely right that an antenna is not a viable option for everyone, especially in rural areas, and I completely understand why suggesting additional subscriptions would feel unacceptable when a channel you already pay for is unavailable. The options I mentioned were meant only as temporary alternatives, not expectations or requirements. Your frustration is valid, and I understand why this situation feels unfair. What I can do is focus on what’s within my control:

  • Clearly document your feedback about the ABC contract expiring and how it’s impacting you. Can also leave your valuable feedback here. 
  • Review your account to see whether there are more alternatives or any credits or adjustments that may be available during this disruption.

I appreciate you being honest about how this feels. If you’d like, we can take the next step by reviewing your account. To review the account, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 day ago

0

user_rb31vf

Visitor

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4 Messages

19 hours ago

I am super upset.  We also have been a local Comcast/Xfinity customer for years and now don't get to watch our favorite channel - ABC.  I want a credit. You charge exorbitant fees and just charged me $102 two days ago.  I want my money back!   

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XfinityLinda

Official Employee

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2.4K Messages

@user_rb31vf  Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

18 hours ago

0

user_rb31vf

Visitor

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4 Messages

@XfinityLinda​ - [Edited: "Language"].  You all will loose millions of customers because of this.

(edited)

18 hours ago

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user_as1nh0

Visitor

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2 Messages

14 hours ago

I’m a Michigan customer and lost ABC if it doesn’t come back soon you will lose a customer and many more.

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user_2nddh4

Visitor

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2 Messages

I agree I have been a Comcast’s/xfinity customer over 20 yrs and prices are always going up. If I don’t get my channel 7 by next week and am cancelling your service and you better not think about charging me for early cancellation 

5 hours ago

0

XfinityFrank

Official Employee

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2.1K Messages

Hi there, @user_2nddh4. Thanks for your feedback. We understand your frustration and are hoping for a positive resolution to this situation.

I am an Official Xfinity Employee.
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4 hours ago

0

user_mje1cr

Visitor

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2 Messages

13 hours ago

We should not have to ask for a credit.  The company should do it on there own. You sure take your monthly payment right on time. I will be looking for a new company if it doesn't come back soon. I feel all your customers should get some kind of credit. Not a ten dollar credit. The company had to know the contract was coming up. Should had be figured out before it ran out.

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user_9y1ffg

Visitor

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2 Messages

3 hours ago

I also will be searching for other options if abc is not available.

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XfinityKei

Official Employee

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2.3K Messages

@user_9y1ffg Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 hours ago

0

user_h927dz

Visitor

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2 Messages

3 hours ago

Is xfinity working on resolving this problem with my ABC channel, I’m missing so many shows and am very frustrated, I’m sure  many of us will have to switch cable companies if this problem isn’t resolved soon.

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user_s3ianc

3 Messages

2 hours ago

I will also withhold payment unless comcast extends a decent discount for channels I pay for but do not receive.

1

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XfinityFrank

Official Employee

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2.1K Messages

Hello, @user_s3ianc. We are hoping for a positive outcome for this situation. I do not have any news about discounts at this time. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 hours ago

0

user_zlqavg

Visitor

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2 Messages

39 minutes ago

As an almost 40 year customer who is now paying $337.89 for the old Triple Play version of premium cable, internet and land line which doesn’t even include Cinemax or MGM+, I find the statement from Comcast “…programming, but only with fair pricing, terms, and conditions for customers”-Laughable. Comcast’s indifference towards both newer and legacy customers would suggest you are only interested in fair pricing for your corporation, not your customer. Please at least be honest. Gaslighting your customer base is not the path to success here. I agree with previous comments. Financial compensation to each and every customer experiencing the consequence of Comcast’s decision to play chicken with E.W. Scribbs should be offered without request. I’m giving this situation until the end of the week to reach a resolution. If not, I will expect Comcast to step-up and do the right thing, credit the customer or lose my business.

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