Hi there! Thanks for reaching out. I can understand why you’d feel that way as someone who watches ABC myself, and I appreciate you sharing your feedback. I do want to clarify that ABC programming hasn’t been fully removed from Xfinity for customers in Kentucky. Are you in Kentucky by chance? As of March 25, WBKO ABC (the SD feed on channels 13 and 1013) is no longer available. However, ABC is still accessible through other local affiliates, including:
WEHT (ABC) on channel 11 and HD channels 431 / 1025
WHAS (ABC) on channel 11 and HD channels 431 / 1011
Customers impacted by the WBKO channel change were notified through a message on their bill prior to the update. Because ABC content is still available through these other local stations, we’re not able to offer free access to Hulu at this time. That said, I completely understand how channel changes can be frustrating, and your feedback is important. If you’d like help finding ABC programming on your guide, updating favorites, or reviewing alternate viewing options, we'd be happy to assist.
NOT in KY. In CO where all ABC is unavailable on xfinity, ALL ABC live and streaming give banner that content is NOT available. So yes, customers in ALL the states affected should be given alternate access to what we've paid for!
Thank you for clarifying, and you’re absolutely right to raise this. I appreciate you explaining what you’re seeing in Colorado. I also double‑checked on my end, and when ABC is accessed, it does show a “contract expired” message. This aligns with what you’re experiencing across both live TV and streaming, and I understand how frustrating it is when content you expect and pay for is unavailable. While we’re not able to provide alternate access to specific third‑party services like Hulu, I do want to share a couple of options that may help you stay connected in the meantime:
Free over‑the‑air antenna: In most areas, ABC is still available for free via an antenna, which can provide a reliable, high‑definition local signal.
Streaming app bundles through Xfinity: We also offer the option to choose and bundle your favorite streaming apps and save over 25% compared to subscribing separately. You can explore those options here.
That said, I completely understand your concern and how this impacts your viewing experience. I can document your feedback, and review your account to see if any additional options or compensation may be available. Please let me know how you’d like to proceed, and I’ll be happy to help.
so basically you want affected customers to PAY MORE buy buying an antenna (which does NOT work if you are in "rural" service and not near actual broadcast city) or even more disgusting is you want us to PAY MORE to subscribe to additional bundle services?????? Unbelievable.
I hear where you're coming from, and I want to be very clear here. We are not asking you to pay more, and I’m sorry that it came across that way. That was not my intention. You’re absolutely right that an antenna is not a viable option for everyone, especially in rural areas, and I completely understand why suggesting additional subscriptions would feel unacceptable when a channel you already pay for is unavailable. The options I mentioned were meant only as temporary alternatives, not expectations or requirements. Your frustration is valid, and I understand why this situation feels unfair. What I can do is focus on what’s within my control:
Clearly document your feedback about the ABC contract expiring and how it’s impacting you. Can also leave your valuable feedback here.
Review your account to see whether there are more alternatives or any credits or adjustments that may be available during this disruption.
I appreciate you being honest about how this feels. If you’d like, we can take the next step by reviewing your account. To review the account, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityGabriel
Official Employee
•
3.1K Messages
4 hours ago
@user_u13u68,
Hi there! Thanks for reaching out. I can understand why you’d feel that way as someone who watches ABC myself, and I appreciate you sharing your feedback. I do want to clarify that ABC programming hasn’t been fully removed from Xfinity for customers in Kentucky. Are you in Kentucky by chance? As of March 25, WBKO ABC (the SD feed on channels 13 and 1013) is no longer available. However, ABC is still accessible through other local affiliates, including:
Customers impacted by the WBKO channel change were notified through a message on their bill prior to the update. Because ABC content is still available through these other local stations, we’re not able to offer free access to Hulu at this time. That said, I completely understand how channel changes can be frustrating, and your feedback is important. If you’d like help finding ABC programming on your guide, updating favorites, or reviewing alternate viewing options, we'd be happy to assist.
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0
user_u13u68
Visitor
•
4 Messages
4 hours ago
NOT in KY. In CO where all ABC is unavailable on xfinity, ALL ABC live and streaming give banner that content is NOT available. So yes, customers in ALL the states affected should be given alternate access to what we've paid for!
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0
XfinityGabriel
Official Employee
•
3.1K Messages
3 hours ago
@user_u13u68,
Thank you for clarifying, and you’re absolutely right to raise this. I appreciate you explaining what you’re seeing in Colorado. I also double‑checked on my end, and when ABC is accessed, it does show a “contract expired” message. This aligns with what you’re experiencing across both live TV and streaming, and I understand how frustrating it is when content you expect and pay for is unavailable. While we’re not able to provide alternate access to specific third‑party services like Hulu, I do want to share a couple of options that may help you stay connected in the meantime:
That said, I completely understand your concern and how this impacts your viewing experience. I can document your feedback, and review your account to see if any additional options or compensation may be available. Please let me know how you’d like to proceed, and I’ll be happy to help.
0
0
user_u13u68
Visitor
•
4 Messages
3 hours ago
so basically you want affected customers to PAY MORE buy buying an antenna (which does NOT work if you are in "rural" service and not near actual broadcast city) or even more disgusting is you want us to PAY MORE to subscribe to additional bundle services?????? Unbelievable.
0
0
XfinityGabriel
Official Employee
•
3.1K Messages
3 hours ago
@user_u13u68
I hear where you're coming from, and I want to be very clear here. We are not asking you to pay more, and I’m sorry that it came across that way. That was not my intention. You’re absolutely right that an antenna is not a viable option for everyone, especially in rural areas, and I completely understand why suggesting additional subscriptions would feel unacceptable when a channel you already pay for is unavailable. The options I mentioned were meant only as temporary alternatives, not expectations or requirements. Your frustration is valid, and I understand why this situation feels unfair. What I can do is focus on what’s within my control:
I appreciate you being honest about how this feels. If you’d like, we can take the next step by reviewing your account. To review the account, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
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0
user_u13u68
Visitor
•
4 Messages
2 hours ago
"Once you click on that, input our shared handle Xfinity Support"
HOW exactly? I clicked on the icon and get a blank page
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