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user_xilc2v
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Visitor

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4 Messages

Monday, June 23rd, 2025 5:39 PM

A tree fell on my cable lines and I can’t connect to anyone at CFinity

I need customer service.  My service has been out since 6/19 and I want my bill to be proratedz

Question

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Updated 

7 days ago

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XfinityFrank

Official Employee

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1.4K Messages

7 days ago

Hi there, @user_xilc2v! Thanks for reaching out to us here on the Community Forum. We can help you with getting that line fixed and service restored. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

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user_xilc2v

Visitor

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4 Messages

7 days ago

That leads me to an automated chat where I can’t describe the problem.  Please connect me directly with a PERSON IN THE US who is NOT reading a script so that I can explain that a tree fell on the cable line!!!  

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XfinityJeniece

Official Employee

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3.2K Messages

We are a team of live agents here on this platform. We would be happy to help you with the down line. I definitely want to ensure that this is resolved for you. You have reached the right place. If you can please send us a Direct Message to Xfinity Support!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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user_xilc2v

Visitor

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4 Messages

How to contact XFinity support????There is NO paperclip icon on this page!!!  

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7 days ago

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XfinityJeniece

Official Employee

 • 

3.2K Messages

 

Thanks for reaching back out! Here are the details to send that message. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

7 days ago

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