A human to talk to

Your customer service is the worst. Our service of home internet, voice and cable are all down. Again! Everyone knows that you can’t keep service in the area but we get the run around trying to get support. I’ve been waiting on a call back for 6 months about this issue.

Responses

XfinityChristy

Official Employee

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2.1K Messages

58 minutes ago

user_hmltmd I'm so sorry to hear about the incredibly frustrating experience you're having with your services and the difficulty reaching support. It's completely unacceptable to face interruptions and then struggle to get the help you need. I want to do everything I can to assist you right now. To help me investigate the issues in your area could you please send me a direct message message with your name and service address.

Once I have this, I'll do my best to figure out what's happening and explore all options to get your services back up and running.

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Customer Service

user_hmltmd

A human to talk to

XfinityChristy

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