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user_hmltmd
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4 Messages

Thursday, June 19th, 2025 5:17 AM

A human to talk to

Your customer service is the worst. Our service of home internet, voice and cable are all down. Again! Everyone knows that you can’t keep service in the area but we get the run around trying to get support. I’ve been waiting on a call back for 6 months about this issue. 

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Updated 

23 days ago

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XfinityChristy

Official Employee

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2.2K Messages

30 days ago

 

user_hmltmd I'm so sorry to hear about the incredibly frustrating experience you're having with your services and the difficulty reaching support. It's completely unacceptable to face interruptions and then struggle to get the help you need. I want to do everything I can to assist you right now. To help me investigate the issues in your area could you please send me a direct message message with your name and service address.

 

Once I have this, I'll do my best to figure out what's happening and explore all options to get your services back up and running.

 

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user_hmltmd

Visitor

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4 Messages

@XfinityChristy​  there is no way to send you a direct message. Your whole system is setup to confuse and frustrate the customer. I’m not the only customer with this issue. It’s all over this site, other sites, and social media. 

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23 days ago

0

Again

Expert

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32K Messages

@user_hmltmd​ 

To check if your direct messaging is turned on, click on your Profile Avatar in the upper right corner and then on Profile Settings.  Scroll down to the bottom of the page and if Opt Out From Direct Messaging is checked uncheck it and then click on Save. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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23 days ago

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XfinityAlfonso

Official Employee

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1.8K Messages

When signed in, please try this link for direct messaging: Forums Direct Messaging

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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user_0hz9z5

Visitor

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1 Message

30 days ago

I am having the same issues and do not see the direct messaging icon on my page..... how can I send a private message about the absolute worst unreliability of our internet and cable services?

2

XfinityBenjaminM

Official Employee

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2.2K Messages

 

user_0hz9z5 Please go into your Forums profile and make sure you have Direct Messaging Enabled. Once you set that, you should see the option to send a DM.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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30 days ago

0

user_hmltmd

Visitor

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4 Messages

I have that on and still can’t get a hold of anyone or send a direct message. 

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23 days ago

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