U

Visitor

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2 Messages

Wednesday, May 24th, 2023 3:52 PM

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4K cable box

How do I get Xfinity to supply 4K equipment?  The Xfinity store told me they don’t have anything better than what I’ve already go at home. Seems odd. 

Gold Problem Solver

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5.9K Messages

2 years ago

You will need to have an employee on the business forum order one for you.

Visitor

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2 Messages

@MNtundraRET​ how do I do that?

Gold Problem Solver

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5.9K Messages

Choose the Business Forum for your new message. I would move it for you, but I am retired as an Expert.

Retired Expert

Gold Problem Solver

Expert

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110.2K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Problem Solver

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502 Messages

2 years ago

Hi @user_5ed509, thank you for reaching out on the Xfinity Forums for assistance with receiving 4k boxes. Our team would be happy to help! It looks like you've already sent a direct message, so we've replied there to get started. 

As a friendly reminder for the future sending unsolicited private messages to our team, another Official Employee, or any other forum user does violate our Xfinity Forum Guidelines (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028) and our Xfinity Forum Acceptable Use Policy (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/td-p/2618379).

Instead, we ask that you please create a public post with your question/concern and wait for an official employee to respond and request you send a direct message when needed. Thank you for understanding!

(edited)

New Poster

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4 Messages

2 years ago

I have been trying to get a 4k DVR box but get the runaround from everyone. The store says to call customer service as they have no more 4K boxes. I called CS and was told that I needed to have a tech come to my house. I did that and he said he doesn't have any 4K boxes. Can someone help me?

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