Visitor
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2 Messages
4K cable box
How do I get Xfinity to supply 4K equipment? The Xfinity store told me they don’t have anything better than what I’ve already go at home. Seems odd.
Visitor
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2 Messages
How do I get Xfinity to supply 4K equipment? The Xfinity store told me they don’t have anything better than what I’ve already go at home. Seems odd.
MNtundraRET
Gold Problem Solver
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5.9K Messages
3 years ago
You will need to have an employee on the business forum order one for you.
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EG
Expert
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117.2K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCCassandra
Problem Solver
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502 Messages
3 years ago
Hi @user_5ed509, thank you for reaching out on the Xfinity Forums for assistance with receiving 4k boxes. Our team would be happy to help! It looks like you've already sent a direct message, so we've replied there to get started.
As a friendly reminder for the future sending unsolicited private messages to our team, another Official Employee, or any other forum user does violate our Xfinity Forum Guidelines (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028) and our Xfinity Forum Acceptable Use Policy (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/td-p/2618379).
Instead, we ask that you please create a public post with your question/concern and wait for an official employee to respond and request you send a direct message when needed. Thank you for understanding!
(edited)
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jonda73
New Poster
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4 Messages
3 years ago
I have been trying to get a 4k DVR box but get the runaround from everyone. The store says to call customer service as they have no more 4K boxes. I called CS and was told that I needed to have a tech come to my house. I did that and he said he doesn't have any 4K boxes. Can someone help me?
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