39.99 Technician-Assisted Self-Install: Technician’s Time

So, if I’m genuinely interested in broadband connectivity and have a ton of questions, and wish to pick your technician’s brain about broadband connectivity for a while, is there anything stopping me from keeping your technician there for hours?

Other than their need to maintain their schedule for the rest of the day, no. I've had a lot of good experiences with technicians where I've actually done the same while they work, @user_srbw3y. With that being said, there are more effective ways to have a discussion about broadband connectivity. Our Xfinity forums and Subreddit community have plenty of current and previous technicians that visit the pages daily. They absolutely love to chime in, and you may even find that your questions have already been answered if you search for it. You'll just want to make sure that you check out the Xfinity Forum Guidelines and Subreddit Wiki before making a post.