$200 Amazon Gift Card Not Received After 90 Days

@XfinityArmand​ I have the exact same issue. It's over 90 days since my internet service is activated; the promised 200 gift card has not come through. Additionally, I have not receive the prepaid card neither for adding a mobile line with my own phone. I have tried the incentive tracker but it found no records at all; and there is no direct message function visible to me in this forum. Are you able to help me with all these or should I escalate the issues somewhere else, let me know. Thanks!

Hello, @user_8tjgjp thank you for reaching out over Xfinity Forums. I do see you have recently signed up here, and understand if you aren't familiar with the forums processes. To be able to send a direct message, you'll want to first be logged in if you currently aren't. The option to direct message becomes available once you create your first post, but also wanted to help get the proper expectations set up that sending an unsolicited direct message without being asked to by a Xfinity employee is against forum guidelines. You can review all the information here:

https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c

I appreciate the update that you have already checked the incentive tracker, that would have been a question I'd ask. Since your unable to find any information associated with the Visa prepaid cards, I'd definitely like to investigate further and can open a ticket for our back end team to help get this corrected. When you have time please send a direct message, please let me know if you have any issues sending. 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

I have and it says that it cannot find my information. However, I have confirmed with Xfinity Support that I signed up during the promotion. They seem to think there was an issue with activation, because I did an online. I was told I’m eligible for the $200 gift card. They sent in a ticket to support almost 2 weeks ago, but no updates since then.