Hey there, 80shorror, thanks for reaching out through Xfinity Forums regarding your Wi-Fi services. I know how important it is to stay connected as I work from home. Have you checked the status center for the most up-to-date information regarding the service interruption, https://www.xfinity.com/support/status?
@XfinityJeniece should probably tell them to take down the 10pm restoration time because it's not gonna be online by then, they've been giving times all day. Should try to be honest with the customer base that it's gonna be out for days so they can find other options. Cause that's wild.
Thanks for your feedback, 80shorror. We are working to get you up and running again as soon as possible. Our local team is aware of the issue. I would recommend continuing to monitor our status center for the most up-to-date information. We will continue to update it as we work to a resolution. We truly appreciate your continued patience.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I do check the updates but I just have no faith in xfinity to get the internet back on lol I just wish there was more transparency and honesty on the status. Clearly it's going to be out for a while, they should be honest about it.
Network damage issues can take a while to repair and get back online. This can be anything from floods to car accidents to animals, so each situation is different and we do provide as much information as possible via our Status Center site. We also don't want to overstep and provide an unrealistic estimate based on conditions. We do appreciate your understanding, and we are here working for you to get things back on as quickly as possible.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJeniece
Official Employee
•
3K Messages
4 months ago
Hey there, 80shorror, thanks for reaching out through Xfinity Forums regarding your Wi-Fi services. I know how important it is to stay connected as I work from home. Have you checked the status center for the most up-to-date information regarding the service interruption, https://www.xfinity.com/support/status?
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