10G network upgrade

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Good afternoon @SkySpeed, and thank you for reaching out on our Community Forums page today. We'd be happy to assist with looking into your concerns. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you!

Same situation here. I got the texts that they were upgrading the lines in my neighborhood, the internet went down one day while they worked, but upload speed is still around 40mbps.

Weird thing is though they said they didn't finish the work and would be back the next day, but the internet never went back down the next day, even though I got a text saying they finished the work that day. Regardless, the upload speed still hasn't changed, so I wonder if they ever actually came back and finished the work like they said they would.

I got a notice that my internet is going down for the 10g upgrade. I had an email a month or so ago that my internet was going down for a 5g upgrade. What’s up?  I work from home and can’t have this happening.