New Poster
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4 Messages
XR15 remote with Vizio Smart TV not showing xfinity as option
I have been using this remote for at least 2 years, but now, when trying to select 'inputs' from the screen menu, xfinity doesn't appear.
'Smartcast/Airplay/Watchfree+/Antenna/HDMI1/HDMI2/Comp' all appear as usual, but no 'xfinity'.
I've done a factory reset, I've unplugged the whole setup several times for 1/2 hour. Checked all the cables, and un-paired, then re-paired the remote.
Out of ideas !
Any help gratefully received.
XfinityJeniece
Official Employee
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1.9K Messages
1 month ago
Hey there, daisydome, thanks for reaching out through Xfinity Forums regarding your remote control issues. We would be happy to help you with troubleshooting. Are any of the buttons working on the remote?
In the meantime, you can use our awesome Xfinity Remote app as it is a great help whenever I have had issues with my remote. Here is a link to the app on Apple Devices, https://apps.apple.com/us/app/xfinity-tv-remote/id401629893.
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