New Poster
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8 Messages
Xfinity Reward Peacock email still does not work
I received the Fraud email on July 18. As of this day the assistant as per the email does not say activate now. I ask Xfinity to help resolve the issue. Last time I went to the BBB and got Xfinity to fix a silly issue that their customer service agents would not escalate to the correct person to fix.
XfinityEsteban
Official Employee
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137 Messages
1 year ago
Hello, @Nukem001. Let's take a look at this together. I know how frustrating it can be when something doesn't work right.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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Nukem001
New Poster
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8 Messages
1 year ago
Just spent 2 hours in DM and nothing. Asking simple questions with minutes waiting for the response from them. Oh a new person now asking the same question as before. I am going back to the BBB again since you don't know how to send this to the engineers who messed this up. Your CEO will be proud of you for having another complaint.
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