New Poster
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9 Messages
Xfinity [Edited}
[Edited: "Inflammatory"]. After this year I’m moving to YouTube tv. I just can’t take this anymore. It’s torture!!!
I originally had a triple play with speedy internet. It was time for my contract to be renewed and I said I wanted the exact same things. They DID NOT TELL ME ALL THE DIFFERENCES! Smaller DVR storage, no HBO, no Showtime, no TCM, and who knows what else we are missing. I had to call and chat three different times to even get the contract renewed. Then just now I realized I can’t even upgrade my DVR storage from my box and there is no way [Edited: "Language"] I will go to he xfinity store to get a new box nor would I want to talk to any customer service agent.
I posted this concern in less detail a couple of weeks ago on this forum, they deleted it!!!! Unbelievable. We are not in America anymore that’s for sure. But guess what..after this year I’m done with it. I really feel like they want us to leave. [Edited: "Inflammatory"/"Language"] Sorry Xfinity, you need to be up front about your plans. So tired of this!
And for the love of god DO NOT respond with one of your ridiculous canned answers here.
XfinityThomasA
Official Employee
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1.5K Messages
11 months ago
This is not the experience we want, @L3-. It's important to us that you're subscribed to the services you enjoy the most, and that we're all on the same page. We would appreciate the chance to learn more about your experience and provide support. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address, so we may further assist you?
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