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user_z00h06
1st Topic

1 Message

Thursday, May 30th, 2024 1:36 AM

Closed

Xfinity blocking sound on Newsmax

3rd attempt to post

customer service no solution to fix sound

posting to social media 

Question

 • 

Updated 

2 months ago

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Andyr1

Gold Problem Solver

 • 

7.9K Messages

7 months ago

What do you mean by "blocking sound"? For X1 boxes, you need to make sure the audio channel is set to default. I no longer have an X1 box, but I think if you hit up-arrow to show the timebar, there are several icons to the left. One is for audio channel.

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XfinityMarcos

Official Employee

 • 

2K Messages

7 months ago

Hello user_z00h06, we never block the sound on any of our networks, but I can understand how annoying that would be to deal with. I'd love to work with you more and help get your audio issue resolved. Are you only having the audio issue on the one network, or are you able to test other networks? 

 

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user_2nje3b

1 Message

I have called five times been on the line. They done all the backgrounds. Restarted the TV. I’ve shut it off. I’ve turned it on three times. I cannot get the sound on Newsmax. Every other channel works great.

5 months ago

XfinityMartyR

Official Employee

 • 

1.6K Messages

 

user_2nje3b Are you still having a concern with the sound levels for Newsmax? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_l06h5p

2 Messages

We have been having this problem the last few days?? Only Newsmax??

5 months ago

user_l06h5p

2 Messages

We have gone through EVERY audio setting, it is NOT on our end! 
Has the channel been hacked by someone with xfinity? 

5 months ago

XfinityWilliam

Official Employee

 • 

1K Messages

Just to confirm user_l06h5p, is it only on one channel and no other channel?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

strickt

Visitor

 • 

5 Messages

6 months ago

They seem to be blocking because of Newsmax’s conservative language 

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user_u8r0k9

1 Message

5 months ago

I too am having no sound on Newsmax.  I checked volume settings.  I had notice no problem earlier today or yesterday.  Today is a bigger news day so I am News surfing to get all the details about the hostage release.

1

XfinityJeniece

Official Employee

 • 

2.6K Messages

Hey there, user_u8r0k9 , thanks for reaching out through Xfinity Forums regarding your sound issues. We definitely want to ensure you have sound for the channels you enjoy watching so you do not miss any of the big news stories. Have you tried any troubleshooting steps? Are you having issues with any other channels? 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_bx8h3g

2 Messages

3 months ago

In my opinion, Xfinity [Edit: Language]!  

I never had this Newsmax audio problems with Spectrum and it only developed when I recently moved to Florida and being held hostage by Xfinity. 

I demand a billing credit for not delivering all that’s in my viewing plan. 🤬🤬🤬

(edited)

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XfinityMartyR

Official Employee

 • 

1.6K Messages

 

user_bx8h3g We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your sound issue with Newsmax, so the Community can have an understanding of your concerns.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

XfinityMarcus

Official Employee

 • 

1.1K Messages

user_bx8h3g thank you for using the Community Forums page to reach out regarding your sound concerns. I would be happy to assist you with the sound concerns you are coming across. Please note that if there is an issue on the network side this is not something Xfinity would have control over.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_n1n93n

1 Message

2 months ago

Its very strange that only Newsmax loses sound on Xfinity yet you can hear the commercials. This dosent happen on MSNBC or CNN. it happens frequently on Newsmax.  Why?

[Edited: "All Caps"]

(edited)

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