Xfinity agent lied and been trying to fix for the last 4 days.

The agent lied to me after fixing a billing issue. They told me I was going to keep the same package and nothing was going to change and I would be paying the same amount for 200mbps extra speed a month.  So I said ok, but don't add an X1 box and I can pick up the new modem at the store. As I have had issues in the past when changing plans that is why I have stayed on this plan for 6 years.  Because I get Showtime for free with my current package and pay for HBO Max and I use cable cards.  First thing they sent to agree to had an X1 box.  The second thing had a shipping charge for modem.  The next one had the X1 box back.  I had to disagree to 5 things they sent me.  That should have been my first sign.  Well the next day, I have to contact them because they removed one of my cable cards.  The day after that I have to contact them because I don't have HBO Max or Showtime anymore.  I am coming here today because I am now missing other channels. CMT Music and channels in the 800's  I am ready for this nightmare to be over.  I tried chatting tonight said no one was available.  Called 1 800 xfinity and it said 3 times transferring you to a representative and then hung up the call after going through their voice menu 3 times.  Can someone see what my old channel lineup and what my new channel lineup is and what is the difference.  I am already paying 15 dollars more a month than what I was paying for and have lost showtime and other channels.  I am already getting a 10 dollar credit a month only for 6 months. That doesn't help when I have lost so much time since making the change.  I have the chat logs which I have posted in the chat to other agents to try and get showtime and stuff back for free where the agent said your channel lineup will not change.