6 Messages
Wrong Channels
I have been having problems getting local live tv channels. I have xfinity internet only, and use hulu live tv. I only receive new york channels rather than philadelphia channels which are local to me. I contacted hulu several times and they insist it is an xfinity issue. They show my zip code as philadelphia region, not new york. If I cant get this resolved I will probably be forced to go to another provider.
XfinityJoe
Official Employee
•
750 Messages
10 months ago
Hello @hobieyak We would not be able to troubleshoot a third-party product. We can check your address to confirm its local market. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_wvlpn3
1 Message
9 months ago
I am having the same issue as above. Hulu says it is due to Xfinity. When I watch Hulu over cellular, which is TMoble, the channels are correct. When I watch on my TV using Xfinity, they are wrong. Should be Indianapolis but are Terre Haute. I have tried all the Hulu suggestions for correcting this and they say to contact Xfinity.
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