Visitor
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3 Messages
Wliw world
Channel 1155 is supposed to be wliw world. But your guide is not listing the programming for that channel. It's almost like your listing the programming for NHK world, the Japanese News channel, but that channel has its accurate programming in the guide. The programming in the guide for liw World is NHK programs but not the same as what's actually being broadcast on NHK at that moment. I believe the problem is both channels have the word world in them.
XfinityAirelle
Official Employee
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3.1K Messages
8 days ago
Hey there, thanks for calling this out. That’s a really sharp observation, and we can see why that would be confusing.
It does sound like the guide data for WLIW World (channel 1155) may be mismatched and pulling in programming from NHK World instead of what’s actually airing. Since the channel itself is working but the guide info isn’t lining up, this is likely an issue with how the listings are mapped on the back end.
Let’s try a quick refresh on your end just to rule out anything local:
If it’s still showing the wrong programming after that, let us know. We can report this to our guide/data team so they can correct the listing. You shouldn’t have to guess what’s on, so we’ll make sure it gets in front of the right folks.
Appreciate you bringing this to our attention!
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user_6qsf7n
Visitor
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3 Messages
1 day ago
LIW world channel 267 or 1155 beginning on April 1 has reverted back to NHK news programming on the guide. Please get this corrected. This is my one source for the BBC world on my cable package. I really don’t care if I’m the only Customer, you have watching this. I’m paying for LIW world and I want to be able to record any program on it. It is too bad. I cannot record a channel at a certain time, then it would not matter what the guide said because I would be recording a time not a program.
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