Visitor
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1 Message
Will I see a credit on my bill for the loss of ABC? I was paying to have ABC before, and now you are not providing a core channel.
Will you be applying a credit to everyone's bill because you are not supplying a core channel. The price I am paying included ABC and you are not providing that channel.
user_56f3af
Visitor
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16 Messages
1 day ago
AND, to have taken this action, in over 20 states and with multiple different Networks, without ANY FOREWARNING to your paying customers is UNACCEPTABLE, period! Comcast/Xfinity owes all customers in all markets that lost channels without forewarning a refund!
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user_7m1c1e
Visitor
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1 Message
1 day ago
I also expect a credit on my bill. Comcrap said having ABC would increase our bills. Well we don’t have ABC so it should be reduced!
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XfinityCliff
Official Employee
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111 Messages
16 hours ago
Hello @user_xb5697 and thank you for posting on our Xfinity Community forum to express your concern.
The programming for ABC is currently unavailable in some areas because out agreement with the channel owner has expired as of 3/31. We do pay channel owners in order to make them available to you, and we've made multiple reasonable offers to them in our attempts to retain the programming, which they have rejected. We are working toward bringing these channels back if the channel owners will give us fair pricing, terms, and conditions for our customers.
While changes that can occur to your programming can be frustrating, we want to resolve this situation as quickly as possible.
For additional information you can visit https://www.xfinity.com/programmingchanges.
While we may not be able to provide a reduction in billing due to the loss of a channel, we can always take a look to see if any lower priced options are available to you that you could repackage to in order to lower your bill. If you'd like to take a look at exploring that option, please let us know.
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user_3e5ea0
Visitor
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2 Messages
2 hours ago
Want a sizeable bill reduction for loss of ABC .... really lousy service all around but this is the kicker... and way to expensive for the absence of credible customer service
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