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PSUGOLD
Rousing Reactor
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Expressive Exchange

Contributor

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81 Messages

Fri, Jan 15, 2021 10:00 AM

Why no sound on NBCSN (848) for JUST the Mecum Auctions show still?

This has been happening for a few months.  Sounds is fine on the NBCSN channel (848 here in PA) but when Mecum Aucitons comes on, there is NO SOUND.  I called a buddy who lives 10 miles away, same thing with them.  How can one show on one channel have no sound, and this has been going on for months.  it is NOT with my box or service since it is with other people too.  Is this being worked on???  Kinda stinks trying to watch an auto auction that I may actually be interested in one of the cars,  but cannot hear what they are saying!

Responses

New Poster

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1 Message

4 m ago

Same for me since November
Commercials have sound but not the Mecum Auction
Very very frustrating
Spent one hour on the phone today with Comcast but there was NO change still no sound until Mecum was over at 2pm and basketball came on then sound returned
Only one show continues to have no sound the Mecum Auction
When Mecum plays their own commercials about future auctions next month the sound will come on but then again mute itself as soon as the auction returns to live broadcast
I even recorded the program but it still plays back without sound
What is going on Comcast?

New Poster

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1 Message

4 m ago

This was happenning to me for at least a month, however, the sound started working properly within the past week or two.

 

I'm only replying to draw attention to this because it was really frustrating and made no sense. 

Talkdtm

Frequent Visitor

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15 Messages

3 m ago

I don't have the answer, and am equally aggravated by this. I did discover a twist to it.  After trying the non HD version on channel 37, it switched automatically to 848.

BUT, I got on laptop and clicked Xfinity streaming and 848 has the audio.  Mecum Auction is the only show that does this , because I watch that channel for other things like hockey.

ComcastChe

Official Employee

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6.1K Messages

3 m ago

We appreciate you for letting us know this has been resolved for you, @80s_Kid. If it returns, let us know, and we'll investigate. For others on this post who are still having no sound on NBCSN, please send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click on my name, "ComcastChe," and then click send a message. 

 

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Talkdtm

Frequent Visitor

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15 Messages

3 m ago

I agreed with this post previously, and it still happens.  But it happened on a hockey game for me too.  First time it wasn't Mecum.

Talkdtm

Frequent Visitor

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15 Messages

3 m ago

For months I agreed it was only Mecum, until last week it did it on a hockey game. Just that one time, but Mecum still does it.

PSUGOLD

Contributor

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81 Messages

1 m ago

Follow up, STILL happening today, 3 months later.  Mecum is on now, channel 848 here in PA, sound is off.  Commercials have sound, but the show has no sound.  This has been going on for almost a year now, ONLY this program on channel 848 in Montgomery County, PA.

Official Employee

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139 Messages

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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2 Messages

1 m ago

I have the same problem,  no sound when Mecum Auctions is on. Live in Montco, Pa. Channel number 848. This has been happening for months. If I watch it through my smart tv I have sound but through cable box no sound. 

Visitor

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1 Message

1 m ago

So commercials have sound but not the Mecum Auction stream... WTF Xfinitiy?

Official Employee

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184 Messages

Hello, @, thank you for reaching out in our forum and for giving me a chance to help with your sound issues. Auto auctions and sound go hand in hand, so I can only imagine your frustrations but I have your back on this. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
comc25

Regular Contributor

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117 Messages

1 m ago

NBCSN will cease to exist by end of 2021. No idea where the Mecum Auctions will be moving. 

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