Are you using the correct channel numbers? Numbers below 100 are typically SD, although some devices are smart enough to auto-tune to the HD version, although that is an option that can be enabled/disabled in settings. Also, there are national numbers that will usually default to the highest resolution available on anything other than the older iGuide-based boxes. TBS=1434. TNT=1404.
What are you using the watch TV? What model cable box or other device?
@user_coki8p does this happen with all shows being aired on those networks?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for confirming that @user_coki8p! At this time, I’d like to take a further look at your account. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Andyr1
Gold Problem Solver
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7.9K Messages
6 months ago
Are you using the correct channel numbers? Numbers below 100 are typically SD, although some devices are smart enough to auto-tune to the HD version, although that is an option that can be enabled/disabled in settings. Also, there are national numbers that will usually default to the highest resolution available on anything other than the older iGuide-based boxes. TBS=1434. TNT=1404.
What are you using the watch TV? What model cable box or other device?
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