Hello, @user_oiq7gd! I apologize that your service is not working. We had a concern our engineers needed to work on that is resolved now. Is your service back up and running now?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
My cable has been down since 3:30pm, no information on this outage, customer service won't answer the phone. How long will this outage be and what's being done to correct the problem?
Hey @user_r3xefq, Thank you for reaching out and sharing your experience through our official Xfinity Forums Community support page. Our systems should be up and running after a very brief interruption to their services due to a system update. If you are still experiencing issues, please let us know.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_oiq7gd
Visitor
•
2 Messages
1 month ago
My cable is not working what’s going on
1
0
user_oiq7gd
Visitor
•
2 Messages
1 month ago
What’s going on with cable I have been off since 3:30
0
0
user_r3xefq
Visitor
•
1 Message
1 month ago
My cable has been down since 3:30pm, no information on this outage, customer service won't answer the phone. How long will this outage be and what's being done to correct the problem?
1
0