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user_3603f7
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Tuesday, January 3rd, 2023 1:16 AM

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WHY can’t I view purchased Yellowstone Season 5 Episode 8?!?

I PURCHASED Yellowstone Season 5 and haven’t been able to watch the episodes for over 24 hours later, and Episode 8 it’s continued…WHY can’t I view the episode?!? This is not acceptable!!

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Updated 

2 years ago

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This conversation is no longer open for comments or replies and is no longer visible to community members.

user_2802df

Visitor

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1 Message

2 years ago

Same here and it is really [Edited: "Language"]

(edited)

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XfinityThomasB

Official Employee

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1.9K Messages

Hello @user3603f7. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_Won318

Visitor

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3 Messages

2 years ago

Same here. Let's get it together Xfinity. Purchased the whole season and I'm okay with Monday availability after Sunday debut but now episode 8 isn't even showing. Let's fix it, XFinity, before we have to move on. Thanks.

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user_1ff159

Visitor

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4 Messages

2 years ago

The same issue it is Tuesday here and no episode 8, happy new year perhaps ? full PPV season purchased, billed, paid. NOTE my prior post disappeared.

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XfinityLinda

Official Employee

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1.8K Messages

Thank you, @user_3603f7, for connecting with us here! Please let us know if you are still having issues accessing the episode.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Again

Expert

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31.5K Messages

2 years ago

You realize that Comcast can only give you what it receives.

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CCDevinC

Contributor

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473 Messages

@billmich88888 We are sorry that this has happened! Are you still having issues with this?

I no longer work for Comcast. 

2 years ago

0

CCShaina

Problem Solver

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393 Messages

2 years ago

@user_3603f7 Thank you for reaching out to us here at the Xfinity Community Forums regarding your purchase of Yellowstone Season 5 Episode 8. We have received reports of customers now able to access this content recently, so I just wanted to inquire if you are still experiencing the issue accessing the episode?

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user_852c0b

Visitor

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2 Messages

@XfinityShaina​ 

Not working for me either.

Today is Thursday

2 years ago

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user_2944f0

Visitor

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1 Message

2 years ago

Yes, I purchased the episode 8 and I'm unable to watch it. I get ENT code, connection error

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XfinityJorge

Official Employee

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2.1K Messages

Thank you so much for using our Forums to contact our Xfinity Support Team @user_2944f0. We are here to help you get access to the content you purchased, do not worry. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_f50952

Visitor

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1 Message

2 years ago

I can’t watch it either it’s Thursday 

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CCDaniel

Problem Solver

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606 Messages

 

@user_f50952 I would like to assit you and take a look into what is going. Can you send us a direct message.

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I no longer work for Comcast.

2 years ago

0

user_f75c13

Visitor

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1 Message

2 years ago

Its Friday morning and i still cant wait it. Now its prompting me to purchase it again even though I bought the whole season last last month.

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CCKorie

Problem Solver

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1.1K Messages

Hey there! I am sorry you, and many others are having this issue. Our team is aware, and we are working hard to get this fixed. You are able to watch episode 8 via On-Demand free right now as this is the best temp solution we have. 

I no longer work for Comcast.

2 years ago

0

user_1ff159

Visitor

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4 Messages

2 years ago

i am unable to watch new episodes of Viacom Yellowstone PPV SD after episode 7
Episode 8 is displayed in my purchase list but only says buy the episode vs. watch now as normally occurs. How is this resolved?
 

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