Visitor

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2 Messages

09/19/2026 3:03 PM

Why aren't you showing the University of Washington football games on the BTN feed in Tucson?

The BTN does not show the University of Washington fooball game at 4:15 Tucson time today Saturday 9/19.  They are playing Eastern Washington.

The BTN at that time is showing the North Dakota vs Nebraska game.  Similar last week, University of Washington game was not not shown but some other one.

Why can't I watch the University of Washington game?

Many of us living here in Tucson are from Washington State, not so many from the great plains states.  We have a connection to Washington State.

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Visitor

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1 Message

2 days ago

We are receiving the Michigan game on the Big Ten Network here in the Seattle area.   This is the second week in a row.  I went to the xfintiy store and their customer service representative checked their schedule and it showed it was on BTN.  I asked them to bring it up on their tv and when he did it came up with the Michigan game.  He had no explanation as to why and could not offer any other explanation.  Seems like breach of contract to me.

Official Employee

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2.4K Messages

user_blcv6u thank you for using the Xfinity Community Forums page to reach out. The programs playing on channels that are not owned by us would be controlled by the networks themselves.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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4 Messages

2 days ago

I'm local in King County, same problem, 1315 says channel not available. I spend 30 minutes in chat and could not help.

(edited)

Official Employee

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2.4K Messages

14 hours ago

Hey @user_dv9zhk , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the BTN network. The network is what determines what they play on any given, we can pass along the feedback regarding the games being shown. 


Visitor

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2 Messages

The BTN did show the North Dakota vs Nebraska on Saturday Sept. 19 but there is an overflow channel 1315 or 1314 for Xfinity

which shows the other Big Ten game played at the same time. Why is Xfinity not showing the overflow channel (not listed in my guide)?

Official Employee

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4.4K Messages

@user_dv9zhk That is a great question, you mentioned it isn't listed in your guide so it may not be available for your area, or the package you have. I'm happy to look into this further. Please send us a DM to Xfinity Support with your full name and address to get started.

To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
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• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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4 Messages

I sent a direct message earlier today ...

Official Employee

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2.8K Messages

@stupdcat We are requesting you find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
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