what is the refund amount they are giving for the loss of Bally Sports in thier line up

I just received "the bill afterward" (as referenced above by XfinityAmandaB) for services from May 14, 2024 to June 13, 2024, and it contains NO credit for the absence of Bally Sports Network since May 1, 2024.

Again, when will the credit appear on my bill?

Hello @SimpletonSez! I would like to take a look at your billing statement. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

Same thing for me.  I do not see the direct message icon.

@XfinityTy​ 

I am viewing the forum via iPad and do not see a "direct message" icon.  Is there a way that I can email YOU or Xfinity Support directly?

@SimpletonSez​ I did not receive the credit as well

There is no alterative. Bally's are the only ones who have local game rights. If Comcast doesn't cut a deal [Edited: "Inflammatory"]. Or pay $19.99 a month for Bally's standalone streaming service.

Hi there, @rdp55! Thank you for reaching out about watching the Braves games. Customers can visit fubotv.com/offer for a 30% discount on Fubo’s Pro and Elite video tiers. Both tiers include the Bally’s Sports channel. This exclusive offer includes a free trial period. 

@1225​ That doesn't work. Signed up for Bally but games are blacked out ( Braves - Southeast  because MLB has the rights even talked on the phone to someone at Bally )   I have MLB free thru T-Mobile but also blacked out because Bally has the Broadcast Rights in southeast.  The only way to get the games is thru FUBO at the $79 per month package and with fees and taxes  it's really $90+ per month.

What a ripoff of your customers. I really doubt that a 30% discount on Fubo's Pro and Elite tiers are going to save anything.

I think that Xfinity should rebate all CEO and executive bonuses to their customers!

I'm waiting for AT&T to finish laying fiber thru  our neighborhood. May have to go with AT&T ( no Bally channels either ) for internet service and Fubo for TV service to get reasonable pricing back .

Hi there, @bob_pe! We know that getting games from your favorite teams is important. Have you checked out the offer earlier in this thread? fubotv.com/offer

@XfinityFrank  - I do not effing care about other offers. Xfinity made a clear statement that there would be a 8-10 dollar credit on everyone's bills. Why is it so difficult to just do that? Do people over there not know how to use computers? A 3 year old would give better customer service.....

I have not received ANY credit or adjustments 

@user_z209qk​ complete BS that they can't handle this right. I just got off a chat where someone said it cost 6.99, so I asked for a 6.99 credit....got 5.99. 

Hello and welcome to Comcast @user_z209qk. Thank you so much for reaching out to us about your concerns regarding a credit on your account. Yes, we will proactively credit customers for the loss of their Bally Sports network content in the coming weeks.

@XfinityRoberto​ 

that's what was said way back on April 30 ... then my May bill came and still shows I'm paying for services that I no longer get/got .... I know it's only 5 or 10 dollars ... but multiplied by millions = a hefty amount of change in somebody's pocket ... and how many of those people really pay attention to their bill .... how many more DON'T know .... Comcast is banking on this assumption ... otherwise how can you explain why it's taken so long to take this charge off the bills ... doesn't take months to put a charge on the bill