New Poster
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2 Messages
what is the refund amount they are giving for the loss of Bally Sports in thier line up
what is the refund amount they are giving for the loss of Bally Sports in the line up
New Poster
•
2 Messages
what is the refund amount they are giving for the loss of Bally Sports in the line up
XfinityAmandaB
Official Employee
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1.5K Messages
5 months ago
21
user_yoq5oq
1 Message
5 months ago
What is the alternative to Bally Sports for watching Braves games?
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user_z209qk
1 Message
5 months ago
I received my bill and did not show a credit. I reach out via virtual chat with Xfinity and was told there is no credit. Then was told i would see a one time $10 credit.
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user_a4ogf2
4 Messages
5 months ago
Will someone from Xfinity please explain why this is so difficult? None of your chat agents seems to understand what is happening. I don't understand why it is so difficult to explain to people what the amount of the credit will be and when they are expected show up. This isn't rocket science, yet Xfinity seems to thrive at turning something pretty trivial into what amounts to a painful process for both Xfinity employees and customers alike. You guys know what the cost of Bally's is, even with all the different packages. Be up front with your customers.
From an article published on May 1.
“We’d like to continue carrying their networks, but they have declined multiple offers and now we no longer have the rights to this programming. We will proactively credit our customers for the costs associated with them — most will automatically receive $8 to 10 per month in credits.”
Notice the statement says "proactively".
Xfinity - you are failing real hard on this. This is why so many people hate you guys.
(edited)
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CashierJudy
Contributor
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37 Messages
5 months ago
I've had xfinity for 36 years. i just got a new bill today may 18th and no credit was given for the loss of bally sports on your bill....same amount as every month!
why do i not have a credit.i also should have had a creditfor last month. what is going on?
[Edited: Guideline Violation "All Caps"]
(edited)
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user_57f798
Visitor
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6 Messages
5 months ago
let me see if I got this correct .... Bally Sports canceled on April 30 ... Comcast says the NEXT bill will reflect the change .... May bill comes and still paying for it ... (credit of $10 ???) .... June bill comes and still paying for it ... (credit of $10+$10=$20 ???) ... July bill comes and still paying for it (credit of $10+$10+$10=$30 ???) ....
meanwhile, Comcast still says just wait till next month, you'll see the change ...
5
b4d
Visitor
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6 Messages
5 months ago
When will Comcast get their act together and settle this issue. You are bleeding customers because of it.
2
user_wlnijq
1 Message
5 months ago
No credit on our bill either!
1
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user_kfgv1b
1 Message
5 months ago
No credit on my bill either!
2
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user_ejyejg
1 Message
5 months ago
I also received no credit for the past 2 months, and we have no way to watch the Rays games without paying for another streaming service.
2
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user_ycldi5
5 Messages
5 months ago
Ii have seen no discount since this announcement. Where’s my discount?
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Cma16
Visitor
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9 Messages
4 months ago
I got the credit on my May bill then my next June bill I did not. So I text xfinity and they will credit my July bill. I thought this was all bills each month because they canceled the bally channel. Because this [Edit: Language] of I have text them each month for a credit. [Edit: Inflammatory]
(edited)
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user_ejxcq3
3 Messages
4 months ago
Brian Roberts CEO Comcast,
I'm embarrassed by the lack of communication from your company. As a retired 23 year past
employee I can not speak with a live agent about my bill. All I need is someone to answer the questions I have.
2
user_ejxcq3
3 Messages
3 months ago
Stop the [Edit: Language] Comcast. Issue the the credit. [Edit: PII]. Why are you as the CCO. Dragging this on.
(edited)
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