what is the refund amount they are giving for the loss of Bally Sports in thier line up

I just received "the bill afterward" (as referenced above by XfinityAmandaB) for services from May 14, 2024 to June 13, 2024, and it contains NO credit for the absence of Bally Sports Network since May 1, 2024.

Again, when will the credit appear on my bill?

Hello @SimpletonSez! I would like to take a look at your billing statement. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

Same thing for me.  I do not see the direct message icon.

@XfinityTy​ 

I am viewing the forum via iPad and do not see a "direct message" icon.  Is there a way that I can email YOU or Xfinity Support directly?

@SimpletonSez​ I did not receive the credit as well

There is no alterative. Bally's are the only ones who have local game rights. If Comcast doesn't cut a deal [Edited: "Inflammatory"]. Or pay $19.99 a month for Bally's standalone streaming service.

Hi there, @rdp55! Thank you for reaching out about watching the Braves games. Customers can visit fubotv.com/offer for a 30% discount on Fubo’s Pro and Elite video tiers. Both tiers include the Bally’s Sports channel. This exclusive offer includes a free trial period. 

@1225​ That doesn't work. Signed up for Bally but games are blacked out ( Braves - Southeast  because MLB has the rights even talked on the phone to someone at Bally )   I have MLB free thru T-Mobile but also blacked out because Bally has the Broadcast Rights in southeast.  The only way to get the games is thru FUBO at the $79 per month package and with fees and taxes  it's really $90+ per month.

What a ripoff of your customers. I really doubt that a 30% discount on Fubo's Pro and Elite tiers are going to save anything.

I think that Xfinity should rebate all CEO and executive bonuses to their customers!

I'm waiting for AT&T to finish laying fiber thru  our neighborhood. May have to go with AT&T ( no Bally channels either ) for internet service and Fubo for TV service to get reasonable pricing back .

Hi there, @bob_pe! We know that getting games from your favorite teams is important. Have you checked out the offer earlier in this thread? fubotv.com/offer

@XfinityFrank  - I do not effing care about other offers. Xfinity made a clear statement that there would be a 8-10 dollar credit on everyone's bills. Why is it so difficult to just do that? Do people over there not know how to use computers? A 3 year old would give better customer service.....

I have not received ANY credit or adjustments 

@user_z209qk​ complete [edit : Language] that they can't handle this right. I just got off a chat where someone said it cost 6.99, so I asked for a 6.99 credit....got 5.99. 

Hello and welcome to Comcast @user_z209qk. Thank you so much for reaching out to us about your concerns regarding a credit on your account. Yes, we will proactively credit customers for the loss of their Bally Sports network content in the coming weeks.

@XfinityRoberto​ 

that's what was said way back on April 30 ... then my May bill came and still shows I'm paying for services that I no longer get/got .... I know it's only 5 or 10 dollars ... but multiplied by millions = a hefty amount of change in somebody's pocket ... and how many of those people really pay attention to their bill .... how many more DON'T know .... Comcast is banking on this assumption ... otherwise how can you explain why it's taken so long to take this charge off the bills ... doesn't take months to put a charge on the bill

@XfinityRoberto​ Please DO tell us more about what that means. "In the coming weeks" meaning you can't go back in time and do it on this month's bill like you should have?

Just subtract the $10 per month from your bill payment until this is fixed.  If everyone does this, maybe they will pay attention.  

5/29/24 ... this just in from Xfinity ... you'll see a $1.65 Regional Sports Network (RSN) fee credit applied to your bill for the recent loss of Bally Sports ....  ARE YOU FREAKING KIDDING ME ... I paid $11.99 a month for that service and all you can offer me is $1.65 ... how about you take your $1.65 and put it where the sun don't shine ... do not expect me to renew my contract when it is up ... going back to AT&T ... faster speed, unlimited DVR (at no additional charge) ... everything I am getting now (plus a few channels more), for about half the price of what I'm paying you bunch of scammers

@user_57f798 I am sorry for how you are feeling at the moment. I would be happy to take a look at your account. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

No deduction in billing for 2months on Bally sports when do you plan on the refunds on accounts ? 

@shellypineau1 I understand the frustration with losing a network you enjoy. In April of this year, our agreement with DSG to carry its RSN Bally Sports expired. As a result, we are no longer authorized to carry Bally Sports with Xfinity or Comcast Business, including any related programming on Xfinity Stream. Between May 28 and June 7, customers will see an RSN fee credit applied to their bill for the loss of this channel from their lineup, along with an associated bill message. 

b4d, thank you for using the Community Forums page. We do hope that we are able to come to an agreement soon for our customers to regain access to their favorite programming.

@XfinityMarcus​ If the same people who are running your billing dept. are the ones negotiating with Bally, I'm going to say reaching an agreement is not likely. I'd bet on Xfinity to not return calls, deflect all questions and promise what they could but won't deliver.

It seems they're not going to bother taking the RSN charge off anyone's bill or crediting us for the money we've already paid them for a service they won't let us watch. My bill for June still has the RSN fee on there, despite not getting to watch the games for six weeks by the time it's due! Comcast is basically daring us to cancel or sue, knowing that most won't do either out of sheer inertia.

When? And how much? Very simple questions.  Just through us a crumb and answer the questions.  Coming weeks? It's been 4 weeks. Answer the turn questions. 

Xfinity is not talking about the debacle they have created, and I have not seen any billing information except for a statement that subscriber's billing would be reduced. Mine has not been reduced.

I will just subtract the $8-10 from my account payment since you have not taken that amount off, and I have now received a June bill.  You can do better than this!

Simple solution.  I'll be switching to ATT fiber optic internet with Direct TV.   I have  a condo that uses Hotwire and they have no problem airing Bally and Sunsports.  Complete scam

I just got off the phone with 4 different Indian guys and finally got my 13.50 x 3 discount applied as a credit (April, May and upcoming June bill) and, allegedly, he removed the 'Regional Sports Fee' off of my bill altogether....   stay tuned!

I wouldn’t expect much from Xfinity going forward. They have removed all personal interaction, and expect us to deal with a totally incapable virtual agent for any questions or issues. I wish we had an alternative, but most of us don’t. The Bally Sports credit is not worth chasing.

Got my discount and the catch-up discount (13.50 per month x 4 months now)  via their chat line, which is only slightly less irritating than calling and talking to a foreigner .......   looks like I'm going to have to keep coming back every month because, despite their promises of taking it off my bill permanently, it shows up every month

@kayak123​ You were lucky.  They keep telling me it's only a ONE TIME credit not monthly even though I showed them the email that says monthly and refuse to give me anything other than the one month credit.

[Edit: Language] from India cant talk worth [Edit: Language]

@user_ejxcq3 Thank you for reaching out so we can answer your billing questions! It would be a pleasure to help a former team mate :) Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.