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Wednesday, August 30th, 2023 2:11 AM

Closed

WGN no longer working

Ever since the outage earlier today, WGN Chicago in longer working. Why is this?

Official Employee

 • 

1.7K Messages

1 year ago

Hello @user_bd3d33 thank you for using our Forums as a tool to get help from our team. Is this channel still no longer working for you? If so are you getting any kind of error or code when trying to access it?

1 Message

@XfinityJorge​ 

the channel is not working, I am getting message sorry there seems to be a problem here, try again later. I can access it on streaming but not on cable 

thank you 

Official Employee

 • 

1.6K Messages

@user_ecdda4 Thank you so much for the update it sounds like your box may need a refresh done. If you could give these steps a try and let me know if you still encounter the "There seems to be a problem" error after.

Performing a System Refresh on X1

  1. Press the A button on your remote control, or visit the Help section in Settings. (Saying “System Refresh” into your Voice Remote will take you to step three.)
  2. Highlight the System Refresh tile, and press OK.
    The Troubleshoot screen with the System Refresh option selected.
  3. Please remember that performing a System Refresh will interrupt all X1 TVs and recordings in your home for up to 10 minutes. If you would like to proceed, highlight Refresh Now, and press OK.
    The System Refresh screen, with 'Cancel' and 'Refresh Now' options at the bottom.
  4. Once the System Refresh is in progress, don't unplug or turn off any of your TV Boxes, which will automatically restart during this process.
    System refresh in progress screen. Messaging explains that this could take up to 10 minutes and not to unplug or power off any TV boxes.
  5. The X1 Welcome screen will appear after the TV Box restarts.
    Welcome screen: Welcome. Powering up. This may take a few minutes.
  6. Once the System Refresh has been completed, your TV Box will return to live TV.
    System refresh complete screen: You will return to live TV momentarily.
  7. The System Refresh feature can only be used once within a 24-hour period, so if you continue to experience issues, let us know!
    You've recently completed a refresh screen. Schedule a Call option is at left.

    Note: If your attempt to trigger the System Refresh failed, please wait a few minutes and try again, or try restarting your TV Box.
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