Hello @user_bd3d33 thank you for using our Forums as a tool to get help from our team. Is this channel still no longer working for you? If so are you getting any kind of error or code when trying to access it?
the channel is not working, I am getting message sorry there seems to be a problem here, try again later. I can access it on streaming but not on cable
@user_ecdda4 Thank you so much for the update it sounds like your box may need a refresh done. If you could give these steps a try and let me know if you still encounter the "There seems to be a problem" error after.
Performing a System Refresh on X1
Press the A button on your remote control, or visit the Help section in Settings. (Saying “System Refresh” into your Voice Remote will take you to step three.)
Highlight the System Refresh tile, and press OK.
Please remember that performing a System Refresh will interrupt all X1 TVs and recordings in your home for up to 10 minutes. If you would like to proceed, highlight Refresh Now, and press OK.
Once the System Refresh is in progress, don't unplug or turn off any of your TV Boxes, which will automatically restart during this process.
The X1 Welcome screen will appear after the TV Box restarts.
Once the System Refresh has been completed, your TV Box will return to live TV.
The System Refresh feature can only be used once within a 24-hour period, so if you continue to experience issues, let us know!
Note: If your attempt to trigger the System Refresh failed, please wait a few minutes and try again, or try restarting your TV Box.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJorge
Official Employee
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1.7K Messages
1 year ago
Hello @user_bd3d33 thank you for using our Forums as a tool to get help from our team. Is this channel still no longer working for you? If so are you getting any kind of error or code when trying to access it?
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