"We were unable to link Peacock to your account. You may already have Peacock Premium. Learn More"

I am Xfinity platinum through Xfinity internet.

I tried to get the free Peacock when it was announced late June and the first time, didn't work. I contacted agent who said to use my Xfinity username to sign in and use my credit card to sign up as Xfinity would reimburse the $4.99 monthly. I signed up and after a day, didn't really believe every month Xfinity would provide a $4.99 reduction on my monthly bill (they took 3 months to resolve discount for paying with bank account vs credit card). I canceled the peacock plan but as it is with a streaming service, you can view peacock until end of that month, which is Aug. 3, 2023.

I tried to activate/associate the Xfinity reward again today and got the above referenced message.

I contacted an agent who said there is an ongoing issue even though I told him per this community, it was resolved 2 hours ago. He said the issue was not resolved.

My plan is now to wait until Aug. 4, 2023 to see I can activate this free reward.

I am not understanding why this is so difficult -- why couldn't Xfinity and Peacock get this resolved so that even though I may have an existing Peacock account, if the email matches, switch the account to the free version?

Does anyone have advice on next steps?