Visitor
•
2 Messages
Volume keeps going off and on
On channel 5 the volume keeps cutting off then stays off for 44 secs. then comes back on. It's happening on all of our tvs. Just started happening we have not changed anything. It has to be on Xfinity's end. They have been updating their stuff for over a year and it seems the cable just keeps going down while the prices keep going up. I have a neighbor who has the Dish and they seem to never have issues.
XfinityArmand
Official Employee
•
2.1K Messages
2 years ago
Hello @user_ff9956! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help in any way that we can to ensure you are having the best expereince with your service. No worries! You have reached out to a team of experts, and we are going to get things squared away. So that we can get started, please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0