Using Free Peacock Premium From Comcast Means You Can't Upgrade to Ad-Free Premium Plus

Finally received a banner for Free Peacock Premium and was able to initiate the benefit on Peacock successfully. I know I'm one of the few. But I wouldn't be so quick to jump on that offer if you would like Ad-Free Peacock Premium Plus. Because once you've signed up for Peacock Premium thru Comcast, there's no way to upgrade your account to Ad-Free Peacock Premium Plus. Peacock does not provide a $5.00 option to upgrade like it had in the past. It now points to Xfinity as the only way to "manage" your Peacock account. And there is no way on Comcast/Xfinity to upgrade your Peacock account to Ad-Free Peacock Premium Plus. So, if you take advantage of the Comcast offer for Free Peacock Premium you're stuck having to watch ads. Period.

If you think about it, since Comcast/Xfinity/Peacock are all under the same company, it's a win win situation for them. Use the Free Comcast Premium plan and be forced to watch their ads therefore strengthening their ad revenue from advertisers, they win. Bypass the Comcast offer and pay the $10.00 per month directly to Peacock for Ad-Free Premium Plus, they win. I'd say it was a brilliant scam but based on what we've seen from the Comcast/Peacock fiasco, I just don't think they're that smart...

I'm gonna sit back and watch for a while but I can see myself opening a new account with Peacock and pay $10.00 for Ad-Free Premium Plus very soon. Then it's time to consider moving on from Comcast after decades of being a customer. I've long been thinking about it anyway and this Comcast/Peacock nightmare is probably the last straw. So Comcast loses a $300.00+ a month customer for a $5.00 issue. Again, they're just not that smart...

Responses

Syreeta4ever

Visitor

•

1 Message

2 years ago

You need to FIX THIS XFINITY ASAP!

XfinityKassie

Official Employee

•

1.7K Messages

@Syreeta4ever Good morning! Thank you for reaching out to our Community Forums Team for assistance with your Peacock Subscription. I can see how this could be frustrating, and want to assist you in upgrading your subscription. I'm including a link for you with some instructions. Please give these a try and let me know if that works for you. I'm here if you run into any difficulties.

https://www.xfinity.com/support/articles/peacock-manage-subscription

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

dianaportill81

New Poster

•

7 Messages

2 years ago

Same boat, stuck with Peacock with ads for free now with no way to upgrade to no-ads. Few months later and no solution. Is this a ploy to anger people into not using it and signing up outside of it to fully pay for it?

moledig

Contributor

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32 Messages

2 years ago

Ugh, I have spent all day trying to get my account switch over and then ran into this. Xfinity is say sure you can upgrade just go to peacock, peacock is saying no you can't you have to do it through Xfinity....

What a waste....

Buddy_SF0

Visitor

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23 Messages

@moledig

My October bill now shows “Steaming: Peacock Premium” yet when you click “Add or manage streaming services” the system takes you to this page “We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help.”

As others have said xFinity really doesn't care other than they have told advertisers "Look we got ya a huge pile of new eye to view your ads" - again I deleted the app several weeks back

2 years ago

tealswin

1 Message

2 years ago

Another dissatisfied customer here as well. Xfinity, give us an option for an AD free plan!!

XfinityJustinC

Official Employee

•

1.2K Messages

Hello, @tealswin. Thank you for taking time out of your day to reach out to us over Xfinity Forums, and leaving valuable feedback on how we can improve the Peacock Premium experience. Currently, Xfinity Rewards members and our Gigabit customers who receive free Peacock Premium are unable to upgrade to ad-free. Getting feedback is important for implementing changes, and we appreciate you letting us know.

If you have notification set up on your account, you would be notified based on your preference once upgrade to ad-free Peacock becomes available.

2 years ago

user_bevf3e

1 Message

2 years ago

Same Boat as everyone else, disgusted by this blatant double dip. All I want to do is give you MORE money for a service We use to have! How is that something that is NOT available? Thank you…

Volzalum1

1 Message

2 years ago

Just adding that I am considering other internet options now as well. What's worse is after the original removal, Peacock offered the 2 year option for $5 total for peacock to the folks that originally lost the free from Xfinity. Then if you switched over to the new free Xfinity, you cannot go back to the other offer ... very very frustrating. Xfinity, listen to your customers and let us pay the uncharge to get the no Ads version.

XfinityRichard

Official Employee

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1.8K Messages

Hi there, @Volzalum1 Thank you so much for your feedback regarding not being able to upgrade to the ad-free. We do appreciate your feedback. We will most definitley let you know if that option does become available.-Richard

2 years ago

girltoy265

3 Messages

2 years ago

So let me get this straight.... If you received free Peacock through the gigabit subscription, there is no way to upgrade to ad free except to create a new account and pay full price? Is this for real? I just bricked my peacock account for ads?

This whole free Peacock perk has been an absolute clown show. Is this even legal? There's literally no way to unhook your subscription from Peacock even with the Flex box. Wish I never signed up for it and going to be canceling all Comcast services. Lots of internet options available in my area so no need to put up with this terrible customer service.

user_z9vd58

1 Message

Let me know what you figure out. I am fed up with Comcast/Xfinity and am looking for other options without cable. My main issue is I have a 3rd generation Apple TV that does not have options for Peacock and no way to download newer apps. It's been a horror show for me with this cable company, hours spent on phone only to figure out myself that they are hooking me up to apt next store. I'm not wasting anymore time on phone and chatting with their customer service. Better off looking up on forums or figuring out for yourself/.

1 year ago

XfinityJanelle

Official Employee

•

1.5K Messages

@user_z9vd58 Thank you for reaching out on the Xfinity Community Forums. The device requirements for Apple TV are set forth by Peacock. For other devices please feel free to visit https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock.

1 year ago

user_xhi1dx

1 Message

2 years ago

Absolutely awful xfinity! Peacock and ads is a no go for this Diamond xfinity customer. I too spent time as to how to upgrade to no ads. Thank you for confirming this mess. I will go back to my no ad streaming options. Sad!

djhudjr

1 Message

2 years ago

As of 10/25/23 still no way to upgrade through Xfinity and have confirmed proof.

Agent (10/26/2023, 12:03:16 AM): "Hi Darrell, thank you for contacting Xfinity. My name is CLAUDINE. How may I help you today?"

Darrell (10/26/2023, 12:03:49 AM): "I currently have the Peacock through Xfinity and want to upgrade to ad free. How can i do that?"

Agent (10/26/2023, 12:05:19 AM): "Good evening Darrell!"

Agent (10/26/2023, 12:05:48 AM): "Regarding your subscription to Peacock I suggest that you contact directly peacock customer service on this number [Edited: "Personal Information"]."

Darrell (10/26/2023, 12:06:19 AM): "They say that because i have it billed through Xfinity I have to contact you"

Agent (10/26/2023, 12:07:13 AM): "Oh! I see. Allow me a moment to further check it here on my end."

Agent (10/26/2023, 12:08:30 AM): "Thank you so much for waiting. Since Peacock is a third party service which you are just billed with Xfinity. We do have limited access to your subscription. So the subscription truly is manage by Peacock itslf."

Darrell (10/26/2023, 12:09:22 AM): "So I can quote you as a representative of Xfinity that I can get the Ad Free version of Peacock ?"

Agent (10/26/2023, 12:09:54 AM): "Yes, that is possible, but please allow me to further check it here on my end.\"

Agent (10/26/2023, 12:10:08 AM): "May I know where you are trying to access peacock?"

Darrell (10/26/2023, 12:10:43 AM): "To upgrade? Online. to watch? via a slew of apps (phone/flex/tv etc)"

Agent (10/26/2023, 12:11:44 AM): "Thank you for the information. I am further checking it here on my end if there is an option to do it on your end."

Agent (10/26/2023, 12:11:50 AM): "Or here on my end."

Agent (10/26/2023, 12:12:00 AM): "Please bear with me."

Agent (10/26/2023, 12:14:24 AM): "If your Peacock subscription is billed by Xfinity, you can check the details of your subscription.Go to Settings on your Xfinity X1 TV Box or Xfinity Flex streaming TV Box.Go to the Apps & Subscription menuYou can also find this menu by saying, âManage Peacockâ into your Xfinity Voice Remote."

Agent (10/26/2023, 12:14:36 AM): "Can you please try these steps on your end?"

Darrell (10/26/2023, 12:15:01 AM): "i did and it says "

Darrell (10/26/2023, 12:15:03 AM): "YOUR PLAN

Manage On Xfinity

Peacock Premium

Billed by Xfinity

To make changes to your plan or cancel your subscription, please sign into your Xfinity account."

Agent (10/26/2023, 12:15:39 AM): "Yes, Have you tried to sign in into your Xfinity account?"

Darrell (10/26/2023, 12:15:58 AM): "yes and it took me to the xfinity website which is where i am now"

Darrell (10/26/2023, 12:16:03 AM): "there is no way to upgrade on xfinity"

Agent (10/26/2023, 12:17:52 AM): "To upgrade or downgrade your Peacock subscription:(1) View your subscription status.See the Check the Status of Your Peacock Subscription section above for details on how to do this.(2) Choose Peacock to the left.(3) Select Change plan.(4) Select a plan and select Next.(5) Confirm your new plan by selecting Change plan. (6) Select Okay to exit."

Agent (10/26/2023, 12:18:18 AM): "Can you please try to continue with this steps?"

Darrell (10/26/2023, 12:18:27 AM): "Where do i go to view my subscription status?"

Agent (10/26/2023, 12:19:05 AM): "Can you please check it on your Xfinity account?"

Darrell (10/26/2023, 12:19:43 AM): "I am signed into my account, where do i view the status"

Agent (10/26/2023, 12:19:43 AM): "After logging in, on the upper left or right, you will see a three dots or line where this is a drop down and you can see subscription."

Darrell (10/26/2023, 12:20:29 AM): "no there is not"

Darrell (10/26/2023, 12:20:48 AM): "I have Your services

Internet

TV & Streaming

Home Security

Rewards

Shop more

Mobile

Home Phone

Change Plan

Comcast Business"

Darrell (10/26/2023, 12:21:06 AM): "Then Search Find a Store Cart and Account"

Agent (10/26/2023, 12:21:42 AM): "Thank you for keeping me posted. Can you please try to check on TV and Streaming?"

Darrell (10/26/2023, 12:22:28 AM): "yes"

Agent (10/26/2023, 12:22:48 AM): "Thank you! Let me know what you can see after checking please."

Darrell (10/26/2023, 12:23:29 AM): "on the peacock app it says the same thing about being managed by xfinity"

Darrell (10/26/2023, 12:23:58 AM): "View my subscription status"

Xfinity Assistant (10/26/2023, 12:23:58 AM): "I can help you manage your plan."

Buttons: View Plan Details

Agent (10/26/2023, 12:24:15 AM): "Yes, that is correct. Let me further check it here on my end."

Agent (10/26/2023, 12:26:14 AM): "May I confirm if you have done all the steps on your Flex box?"

Darrell (10/26/2023, 12:26:26 AM): "I have"

Agent (10/26/2023, 12:26:38 AM): "Thank you for the effort."

Agent (10/26/2023, 12:28:59 AM): "Can you please try these steps on your end again:Go to Settings on your Xfinity X1 TV Box or Xfinity Flex streaming TV Box.Go to the Apps & Subscription menu.View your subscription statusChoose Peacock to the left.Select Change plan.Select a plan and select Next.Confirm your new plan by selecting Change plan. Select Okay to exit."

Darrell (10/26/2023, 12:30:16 AM): "on the flex it says "you have no app subscriptions yet""

Agent (10/26/2023, 12:31:06 AM): "Oh! May I confirm if you have already login to peacock app through your Flex? "

Darrell (10/26/2023, 12:31:11 AM): "yes"

Agent (10/26/2023, 12:31:57 AM): "Perfect! Have you used your information which has subscription to peacock? "

Darrell (10/26/2023, 12:32:13 AM): "the subscription i have through xfinity yes"

Agent (10/26/2023, 12:33:05 AM): "Noted on that information Darrell."

Agent (10/26/2023, 12:34:21 AM): "To sign up for Peacock, you can choose Get Offer or Sign In.To start using Peacock, youâll need to enter an email address and password you want associated with your Peacock account. Choose Continue. You can also choose to Activate on Your PhoneFollow the prompts to choose the offer. If you chose to Sign In without choosing an offer, youâll have limited access to Peacock content"

Agent (10/26/2023, 12:34:32 AM): "Can you please try this on your end?"

Darrell (10/26/2023, 12:34:43 AM): "I have already signed up "

Agent (10/26/2023, 12:34:57 AM): "I truly appreciate your time and cooperation with me Darrell to resolve this issue."

Agent (10/26/2023, 12:35:08 AM): "Can you please try to log out and login?"

Darrell (10/26/2023, 12:36:04 AM): "ok now what"

Agent (10/26/2023, 12:37:13 AM): "Can you please try the steps I have sent once again?"

Agent (10/26/2023, 12:37:33 AM): "Go to Settings on your Xfinity X1 TV Box or Xfinity Flex streaming TV Box.Go to the Apps & Subscription menu.View your subscription statusChoose Peacock to the left.Select Change plan.Select a plan and select Next.Confirm your new plan by selecting Change plan.Select Okay to exit."

Darrell (10/26/2023, 12:38:38 AM): "It still says "you have no app subscriptions yet""

Agent (10/26/2023, 12:39:05 AM): "Thank you for trying once again Darrell. May I know the email you've used?"

Darrell (10/26/2023, 12:39:40 AM): "REDACTED"

Agent (10/26/2023, 12:40:30 AM): "Thank you for confirming. Let me further check it here on my end."

Agent (10/26/2023, 12:45:18 AM): "I highly appreciate you for waiting Darrell. I will be sedning you an article with the link on your email REDACTED and phone number REDACTED. Please check it on your end."

Darrell (10/26/2023, 12:45:44 AM): "an article for what"

Agent (10/26/2023, 12:46:20 AM): "It is an article with a link where you can see the steps on how to access the peacock on your Flex. "

Agent (10/26/2023, 12:46:29 AM): "And easily access the subscription."

Agent (10/26/2023, 12:47:21 AM): "By the way, may I know if you have tried this email REDACTED when logging in to peacock premium app?"

Darrell (10/26/2023, 12:47:30 AM): "So there is no way to upgrade to the ad free plan through Xfinity? "

Agent (10/26/2023, 12:48:17 AM): "Oh! The link and article was for the subscription where billed with Xfinity."

*Article they sent me* https://www.xfinity.com/support/articles/peacock-subscription-faqs

Darrell (10/26/2023, 12:48:28 AM): ""If you receive Peacock Premium through NOW TV, Gigabit speed internet or Xfinity Rewards, you cannot upgrade to Peacock Premium Plus through Xfinity at this time.""

Darrell (10/26/2023, 12:48:38 AM): "This is from the article. "

Darrell (10/26/2023, 12:49:00 AM): "so you are now saying that Since i got Peacock through Gigabit speed internet i can not upgrade?"

Agent (10/26/2023, 12:49:04 AM): "Oh! Since you have the subscription. Please disregard that part."

Agent (10/26/2023, 12:49:35 AM): "Because you are paying for the service."

Darrell (10/26/2023, 12:50:13 AM): "As i have stated multiple times.... I have the Subscription through Xfinity. The article states that if i receive Peacock through Gigabit Speed internet i can not upgrade "

Darrell (10/26/2023, 12:50:56 AM): "so now i can not upgrade even though close to an hour ago you told me i could?"

Agent (10/26/2023, 12:50:59 AM): "Yes, I understand that Darrell as I have reviewed your account nad seen that you have the subscription."

Darrell (10/26/2023, 12:51:34 AM): "i have the subscription **THROUGH XFINITY GIGABIT SPEED INTERNET**"

Darrell (10/26/2023, 12:51:49 AM): "in the article it says "If you receive Peacock Premium through NOW TV, Gigabit speed internet or Xfinity Rewards, you cannot upgrade to Peacock Premium Plus through Xfinity at this time.""

Darrell (10/26/2023, 12:52:28 AM): "So will you please confirm as an xfiinity representee that i can not upgrade to peacock premium plus"

Agent (10/26/2023, 12:53:19 AM): "Oh! I see. Since you have a Free access to peacock the subscription was for Peacock premium with an ads. Through this you can upgrade your subscription. However, it will no longer be Free since you wish to upgrade."

Darrell (10/26/2023, 12:56:28 AM): "yes"

Darrell (10/26/2023, 12:56:50 AM): "i need you to answer a couple questions for me Do you understand that i currently have Peacock Premium through Gigabit Speed Internet?"

Agent (10/26/2023, 12:57:02 AM): "Yes, I can see here that you have Gigabit plan for your internet which makes you have the Free access to Peacock Premium Darrell."

Darrell (10/26/2023, 12:57:07 AM): "So even though the article you sent me states in black and white that "If you receive Peacock Premium through ... Gigabit speed internet...you cannot upgrade to Peacock Premium Plus through Xfinity at this time." you are telling me that I CAN upgrade from Peacock Premium to Peacock Premium Plus through Xfinity i will just have to pay for it? "

Agent (10/26/2023, 12:58:42 AM): "Yes, that is correct since Xfinity only offers subscription to Peacock for premium access, but if you wish you can upgrade your subscription but needs to pay for it already."

Agent (10/26/2023, 12:59:12 AM): "This means that your Free acces through Gigabit plan is no longer valid."

Darrell (10/26/2023, 12:59:34 AM): "So i CAN NOT upgrade through Xfinity. I have to already be paying for the premium and then i can upgrade to premium plus?"

Agent (10/26/2023, 01:01:40 AM): "I apologize for the confusion Darrell. Yes, that is correct. That is why I have asked to contact Peacock itself if you wish to change your plan because your subscription with Xfinity cannot be upgrade as it is offered for Free."

Darrell (10/26/2023, 01:01:55 AM): "thank you for all of your time."

(edited)

XfinityThomasA

Official Employee

•

2.3K Messages

Hello, @djhudjr. If you receive Peacock Premium through NOW TV, Gigabit speed internet, or Xfinity Rewards, you cannot upgrade to Peacock Premium Plus through Xfinity at this time. If you purchased Peacock Premium through the Peacock app on X1 or Flex, please see how to manage your Peacock subscription on Xfinity for upgrade instructions. You can read more about Peacock subscription FAQs here.

1 year ago

rwheeler5

Regular Visitor

•

31 Messages

2 years ago

You are absolutely right ! My wife and i have been with Comcast for over 35 years. When I saw this fiasco I said, Comcast Management has No Clue [edited all caps] as to how to keep good paying customers...$5.00 loses Comcast a customer with 35 years service for peanuts. Whomever at Comcast made this decision should be awarded with the Dunce Cap Award [edited for all caps] !!!!!

(edited)

user_m7eg8m

2 Messages

1 year ago

Truly a joke! 3 days ago I was a happy customer of both Xfinity and Peacock. I canceled my Peacock subscription when I saw the banner for free Premium on the Xfinity website (like I used to have). My Peacock subscription ended last night, and I ran upstairs and connected my Xfinity account. Now I have ads... No way to fix it. I only did this because I used to have Peacock premium through Xfinity and just paid the upgrade. It should have been made CLEAR that if you connected your Xfinity account (again), this time you will be forced to watch ads. Period. Hard stop.

The only way out is to lose years of series watch history and get a second account.

Do. Not. Do. It.

It's a SCAM!!!!!!!!!!!!!!!

Gigofide

3 Messages

I fell for this scam as well.

Like a fool, I end up cancelling my paid no ads Peacock subscription when I saw the notification of the "free" subscription from Xfinity. The no ads "add-on" I paid for didn't end at the same date as my "premium" subscription so I've been stuck watching ads for the past 2 weeks waiting for my premium subscription to expire so I could switch to the Xfinity plan. As soon as I did that, I was astounded there was no longer a way to upgrade from "premium" to no ads.

I contacted Xfinity to cancel their subscription and am still waiting for my Peacock account to update. In the meantime, my account's being held hostage by them and I'm stuck watching ads.

Way to go, Xfinity! One more reason to cancel and switch to a different provider.

(edited)

1 year ago

user_p54pqf

1 Message

1 year ago

About ready to just buy an and-free plan under a new email. Three commercials in a 30 show. It stinks.

user_m7eg8m

2 Messages

Remember, if you do that, you’ll lose all your watch history.

1 year ago

Gigofide

3 Messages

1 year ago

Tried to cancel my "Free" Premium Plus twice now - once by chatting with Xfinity and once by calling. In the most recent phone call, the agent tried to convince me to it was a benefit and not to cancel - "it's free - why would you want to cancel." I had to explain there was no way to upgrade to the Ad-Free version and after arguing with him, he finally agreed to go ahead with the cancellation. Incredibly frustrating!!!

He said to wait 2 hours for my account to update. It's been over 24 hours since my most recent attempt to cancel and my Peacock account is still stuck being billed by Xfinity.

I don't know if I should keep waiting and hoping that it will get cancelled or just give up and create a new Peacock account and lose my history and saved shows.

Has anyone successfully cancelled their Xfinity "Free" Premium Plus subscription and been able to upgrade their account to Ad-Free Premium Plus?

user_e5e11e

Visitor

•

2 Messages

@Gigofide I created a new email address and signed up for Peacock that way. This is the ONLY way you can do ad free. This whole thing is a joke. I feel like we're being punked.

1 year ago

XfinityBillie

Official Employee

•

3.3K Messages

@Gigofide We can definitely take a second look and see if it is possible to remove the Peacock for free from the account. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

1 year ago

user_qchdgn

1 Message

1 year ago

Same boat here. In the past I had the free Peacock Premium Xfinity perk and was able to add on Plus. Xfinity revoked it so I bought Premium Plus subscription directly from Peacock. Upgraded Xfinity to Gig and was offered complimentary Premium again so I canceled direct Peacock plan and now stuck without option to add Plus..... same issue as other posters, Peacock site directs to Xfinity site to add Plus, no option on Xfinity site. Lame. Xfinity please fix.

WTF-9999

1 Message

1 year ago

add me to the rest of the sadness here. I agree with some that this is really pushing me to just dump Comcast and finally figure out how to watch what I want any other way. They will lose a $300/month 25 year customer over $6 option.

Buddy_SF0

Visitor

•

23 Messages

I agree, we drop out tv service from Xfinity, monthly bill went from $267 to $137. Kept gig speed internet & home security

signed up for YouTubeTV, unlimited DVR storage plus local channels

(edited)

1 year ago

Channels and Programming

Tardo317

Using Free Peacock Premium From Comcast Means You Can't Upgrade to Ad-Free Premium Plus

Syreeta4ever

XfinityKassie

dianaportill81

moledig

Buddy_SF0

tealswin

XfinityJustinC

user_bevf3e

Volzalum1

XfinityRichard

girltoy265

user_z9vd58

XfinityJanelle

user_xhi1dx

djhudjr

XfinityThomasA

rwheeler5

user_m7eg8m

Gigofide

user_p54pqf

user_m7eg8m

Gigofide

user_e5e11e

XfinityBillie

user_qchdgn

WTF-9999

Buddy_SF0

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