Visitor
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23 Messages
Updated my plan and now I'm not getting HBO or other premium channels
Switched out of my old legacy plan to the new Premier plan on Saturday to lower my bill and now I can't get HBO, SHOW, MGM+ or Paramount+ but I'm paying for them. Spent almost an hour on the phone last night mostly on hold because the rep apparently didn't know how to fix the problem so I'm posting here - not going through that AI phone tree [Edited: "Language"] again!
XfinityFrank
Official Employee
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2.2K Messages
7 hours ago
Hi there, @sts_66. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble with your plan switch. The TV Premium package does not include any premiums like HBO, SHOW, MGM+ or Paramount+. They would need to be subscribed to separately. That may be the confusion here. We have your direct message and will continue to assist you privately.
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