VerdaM's profile

New Poster

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1 Message

Saturday, January 2nd, 2021 5:00 PM

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Unable to set up HBO Max account

I definitely have HBO Max on my bill. I have tried to set up an HBO Max account through an app on an iPad and through the browser on my computer. HOWEVER, although I sign in via TV Provider and get to the HBO Max sign-up page, I am getting the following: "Your provider account is already registered to HBO Max using another Email Address. If you have access to it, please use that Email Address to setup your HBO Max account below." Well, have checked with Xfinity and have confirmed I am using the primary email, etc and still it won't let me sign up. they have even reset my account a couple of times. Nada. My issue has been kicked up the chain at Xfinity. Has anyone else had this issue? 

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New Poster

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3 Messages

5 years ago

I have a similar problem. I have called support 5 times and spent a total of 11 hours on the phone or chat with them over the past 30 days. I have been escalated to a higher level of support, but they still have not rectified the situation. Their support is the worst and there appears to be no way to get to a higher level to complain or get results. So frustrating! Good luck.

Official Employee

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2.4K Messages

4 years ago

Hi, @VerdaM and @klm2452! Thanks for spending your time to reach out to Comcast over or forums page for help with the HBO Max concerns. We can help and do all that we can to provide a solution as quickly as possible. To get started, please send us a private message with your full name and address by clicking on my handle “Comcast_Gabe”.

Visitor

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1 Message

4 years ago

I have the same issue. I definitely have HBO Max on my bill. I have tried to set up an HBO Max account through an app on an iPad and through the browser on my computer. HOWEVER, although I sign in via TV Provider and get to the HBO Max sign-up page, I am getting the following: "Oops, something went wrong. Please try again later." After 3 days of trying to sign-in and more than an hour on the phone with an agent, the problem is unresolved. My Xfinity account has been reset several times. Also, although my bill correctly shows that I'm paying for HBO Max, I explored options for changing my plan and it shows that I could add HBO Max! Anyone else experienced this issue?

Official Employee

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933 Messages

Hey there, @user_112a65

 

Our team can help out by taking a look at your account and HBO MAX issue. Can you please send us a private message with your full name and service address?

 

 

To send the requested information:

  • Click "Sign In" if necessary

  • Click the "Direct Messaging" icon

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"

      there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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