Unable to set up HBO Max account
I definitely have HBO Max on my bill. I have tried to set up an HBO Max account through an app on an iPad and through the browser on my computer. HOWEVER, although I sign in via TV Provider and get to the HBO Max sign-up page, I am getting the following: "Your provider account is already registered to HBO Max using another Email Address. If you have access to it, please use that Email Address to setup your HBO Max account below." Well, have checked with Xfinity and have confirmed I am using the primary email, etc and still it won't let me sign up. they have even reset my account a couple of times. Nada. My issue has been kicked up the chain at Xfinity. Has anyone else had this issue?