VerdaM's profile

New Poster

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1 Message

Sat, Jan 2, 2021 5:00 PM

Unable to set up HBO Max account

I definitely have HBO Max on my bill. I have tried to set up an HBO Max account through an app on an iPad and through the browser on my computer. HOWEVER, although I sign in via TV Provider and get to the HBO Max sign-up page, I am getting the following: "Your provider account is already registered to HBO Max using another Email Address. If you have access to it, please use that Email Address to setup your HBO Max account below." Well, have checked with Xfinity and have confirmed I am using the primary email, etc and still it won't let me sign up. they have even reset my account a couple of times. Nada. My issue has been kicked up the chain at Xfinity. Has anyone else had this issue? 

Responses

New Poster

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3 Messages

5 m ago

I have a similar problem. I have called support 5 times and spent a total of 11 hours on the phone or chat with them over the past 30 days. I have been escalated to a higher level of support, but they still have not rectified the situation. Their support is the worst and there appears to be no way to get to a higher level to complain or get results. So frustrating! Good luck.

ComcastGabe

Official Employee

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201 Messages

5 m ago

Hi, @VerdaM and @klm2452! Thanks for spending your time to reach out to Comcast over or forums page for help with the HBO Max concerns. We can help and do all that we can to provide a solution as quickly as possible. To get started, please send us a private message with your full name and address by clicking on my handle “Comcast_Gabe”.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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