Unable to link peacock with Xfinity internet

Thank you for reaching back out to our team @Parnett54! I see you have also sent us a direct message. We can certainly continue to assist you in Direct message. 

@nvaroga Thank you so much for letting us know you are running into an issue with your Peacock subscription. To start let us make the rest of our system shows you redeemed your offer. When you access Xfinity.com log in with your Primary Xfinity ID. Once there hit the chat Icon to access the Xfinity assistant.  When you get there check for a message that says “Your Peacock subscription is ready for activation.” If you see that banner select Activate Now to link your account. If not you can check your preferred email address you have on file for us for a message stating: “Next steps to get Peacock Premium at no Extra Cost.”  If you have that email follow the link to complete the activation. If you can not locate that email we can have you go to Peacocktv.com. If your offer was correctly linked when you log in using the correct email address you will not be asked to set up a plan. When you log in if you see options for Subscriptions I would try a different email address. This can include an email address you may not have listed on your Xfinity account. Once you have tried all possible Email addresses including ones not attached or listed to your Xfinity account if you are still running into the error let us know. 

Thank you for your reply. I redeemed my offer in July 2023 and watched Peacock successfully until the end of December, when I could no longer access Peacock Premium. When I check my Xfinity account, it says my Peacock Premium subscription is active, but it IS NOT.

I tried all your steps and am still getting the same error. I signed into Xfinity and clicked on the chat but Xfinity Assistant did not have a message for me about Peacock. I checked my Xfinity email and I did not have an email from Xfinity about Peacock. When I tried to log in to Peacock with my Xfinity email and password, Peacock says the username does not exist. When I try to log in with my Yahoo email (I had a paid account previously), Peacock shows me a screen that asks me to select a plan. I have no other Peacock usernames to try.

We got a replacement modem from Xfinity on December 15 because ours was overheating. Could this problem have something to do with having a new modem?

@nvaroga Thanks for trying those steps and getting back to us. We actually created a website to activate it now. Does it allow you to activate it here?

Thank you. I clicked on the link and got the following error message..."Xfinity 404. The page could not be found or you don't have permission to view it." I saw that I wasn't signed in, so I tried again after signing in and received the same error message.

I am sorry about the link not working. May I have you go to this link on how to activate Peacock.

Thank you for the suggestion. @MaDDDDDDDDD. I had a paid subscription once upon a time but did not have an active, paid subscription at the time I accepted the Xfinity offer for free Peacock. Also, the only puncutation in my username is the @ symbol that is part of the email address.

Hey there @user_dg22, I can see where you're coming from, I would be doing all I could to take advantage of that Peacock Premium promotion as well. I'd love a chance to help turn this around. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area