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user_744ea0
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1 Message

Monday, March 29th, 2021 8:04 PM

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TVAP-00203

All day today I could not watch CNBC and repeatedly get the TVAPP-00203 error "Subscription To Channel Required".  This channel is in my package so I'm not sure what the problem is with access.  I am watching via the Xfinity Stream app on a Samung TV and have tried reinstalling the app with no sucess.

Question

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Updated 

4 years ago

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user_JosephC

Problem Solver

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369 Messages

4 years ago

Hello and Happy Wednesday, user_744ea0! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, I'm truly sorry to hear about the error message you get when trying to view CNBC on our streaming app. I'd like to take a closer look from the backend and see what tools we have to help!

 

To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

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Jobischaeffer

New Poster

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4 Messages

4 years ago

Has anyone at Comcast found a resolution to this problem? We have several devices that use the streaming app. Several channels are giving us this error. Many channels are just plain missing from the line up. Channels like ESPN, CNN, MSNBC, FOX, FX,etc. We can’t go directly to websites to view because it is dependent on our Comcast login. Please fix this!

(edited)

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CCGina

Official Employee

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800 Messages

Hi @Jobischaeffer and thank you for letting us know that you are also seeing this error message. I know how frustrating they are! It sounds like there are two related issues: the error advising that you need to subscribe and the missing channels in the lineup, correct? I'd like to review the channels that you are subscribed to, to start. Please click on the little chat message bubble icon in the upper right and send a private chat to "Xfinity Support" with your name and the service address, so we can take a look. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

0

user_103cfb

Visitor

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1 Message

Any answers on this. I’m having the same issues. I am unable to watch channels that are in my subscription via the app. I continue to get this error code. 

4 years ago

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CCAbbie

Problem Solver

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1.4K Messages

@user_103cfb Hello and thank you for reaching out to us here on Forums.  I want to look into this for you. Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I no longer work for Comcast.

4 years ago

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