gray517's profile

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15 Messages

Sunday, August 2nd, 2026 11:40 AM

TV pixelating after Xfinity does line work (underground utility lines) in my community

My TV (it's actually both TV) are pixelating when I watch any programs, live TV and reruns on any networks, the only thing not pixelating is watching on-demand or apps thru the X1 box, help! I have restarted my box by unplugging the cable box, I have unplugged the cable line, Xfinity has done a restart and refresh, I also did a restart and also a system refresh thru the setting on the TV, nothing is working!

Last week on 7/30 & 7/31 Xfinity did work on the underground lines in my community (Varsity Lakes) in Lehigh Acres, the internet works fine, my home security and mobile work fine, it is just the TV, I pay for TV services so I should be able to watch my TV, but I CANNOT!

According to AI & copilot it is an issue with the lines coming to me, not my box or my house, it was described as white noise and/or traffic in the outside lines plus weak signal being sent thru the underground lines!!! Xfinity messed up but is refusing to fix their error

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Official Employee

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3K Messages

4 hours ago

 

gray517 We are here for you and your are absolutley right that if you are paying for TV you should get TV. Our team is here for you and will be happy to get everything resolved. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

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  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

New Poster

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15 Messages

I just did a direct message with my info

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