TV LAND is listed on My Channels but gets consistent error and lack of support from Xfinity!!

I am paying for TV LAND (Chicago Ch 163 non-HD 1426 HD)

My channel lineup is listed here:

https://www.xfinity.com/support/local-channel-lineup/

163

TV Land

However when I select the Channel (on all 4 of my Cable Boxes no tjust one) I get the error message:

“Sorry there seems to be a problem here” Error msg = XRE03121

Support History

3/1 Began New Service

Notice Error figured it was temporary connect issue:

Finally contacted support

4/6 On-line chat disconneccted and gave me wrong information that I was not entitled to the channel even though it is listed and the error message does not involve a subscription issue

4/7 Called support for 2 hours to get through and troubleshoot - could not resolve issue:

Ticket number CR900171060

4/9 Posting here - no call backl or contact over assgined Ticket Number

Responses

aldini10

New Poster

•

3 Messages

5 years ago

4/9 Update: Called Support and received a message that there was "no phone support" due to the "situation in the country" the automated call then hung up on me.

Stilll no contact on resoltuion.

I did receive meaningless texts to support pages that in no way answered the question or were a follow-up to the case.

Very poor service - but I am sure Xfniity monitors the forum and will contact me - ROFL

Did you ever get resolution to this? Last week, we got a new DVR and no longer have TVLand, getting the same error message you got. We have rebooted, reset, stood on our heads, but nothing has helped.

Plata900rr

New Poster

•

2 Messages

4 years ago

I lost it when I renewed my subscription. Still shows on my channel listings. Have spent numerous hours on phone and messaging, with a couple telling me it was resolved, just need to reboot and it will be there. Well I still don’t have it and am not happy. If I can’t get it just tell me and take it off of the listings. It upsets(edited lol) me off to scroll and see a show I want to watch but can’t no matter what I do.

stevebpsf

Contributor

•

177 Messages

4 years ago

For those that have economy or the very basic starter channels are dropping like flies as I have seen in the last several months. I do not want or need excessive duplication channels like ESPN 3 Discovery —— etc . TV Land forever was a basic commercial channel (that basically shows reruns of comedies of the 70-90’s) but both Comcast and Viacom have been at odds for years all for $$$$. The result if you change your plan, your plan expires you will lose more channels unless you have high tiers which usually add $20 to your bill. I lost TV Land in September when my plan changed no notice . Today I read this from my bill - Beginning January 19, 2021, TV Land will be moved from Preferred+ to Extra/ Entertainment Genre Pack. More and more channels are sure to be lost in 2021 as Comcast and these conglomerates negotiations force us to upgrade. Over the air and streaming is sounding a lot better each day as customers choose À la carte options and cut the cord with Comcast.

user_RobertB

Contributor

•

350 Messages

4 years ago

@Plata900rr

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.

user_ca5b36

Visitor

•

1 Message

4 years ago

I am having the same problem. I lost channels 1425 Game Show and 1426 TV Land in HD two weeks ago but they still broadcast on 108 and 57 so the message "not authorized" is clearly false. Last Sunday I was on the chat for an hour and then on the phone for another hour until I was disconnected. No resolution. No call back in a week. They kept insisting to send a technician to my house! I refused because there is nothing wrong with my equipment and they already refreshed the signal several times. The channel line-up under "My Channels" is completely incorrect, listing many that I am not authorized to receive. I do paperless billing so you would think any changes would be posted on the website so everyone could see it since I do not get a bill in the mail. Very poor communication and customer service!! FRUSTRATING!!!

XfinityGabriel

Official Employee

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2.2K Messages

Hi, @user_ca5b36! Thanks for reaching out and for patiently waiting for a response. I am sorry to learn that you are having the same video service problem. We can help make this right. I apologize for the inconvenience that we have caused with this experience. In order to research this further and so we can ensure we are looking at the right account, please send us a private message with your name and address by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

dcfox

Contributor

•

387 Messages

4 years ago

Your billing changes and details and lineup changes are on the electronic statement you receive every month. It is the same as the mailed statement you stooped receiving. Everyone's billing is different.

(edited)

Channels and Programming

aldini10

TV LAND is listed on My Channels but gets consistent error and lack of support from Xfinity!!

aldini10

KCL2

Plata900rr

stevebpsf

user_RobertB

user_ca5b36

XfinityGabriel

dcfox

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