Visitor
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1 Message
Tv channels missing
My apt complex has always paid for cable. As of several days ago no channels are available. TV shows “This channel should be available shortly” but never loads. I have powered off tv box several times. What is my next step? Chat and phone calls do not help and just go in circles. Thanks for any assistance.
BruceW
Gold Problem Solver
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26.6K Messages
1 month ago
"One Moment Please, Available Shortly, Ref code S0a00" and similar messages are generated by some Comcast/Xfinity cable box models when the signal for the channel you are trying to watch is too weak or has too much noise, most likely due to a poor connection or damaged coax cable.
Troubleshoot by checking all connectors for corrosion and tightness, and by looking for damaged coax. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power.
If you can't find the problem or you'd rather have Comcast take care of it, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. Insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast cable box/DVR/digital adapter or anything outside your unit, you shouldn't be charged.
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XfinityChristy
Official Employee
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2.2K Messages
29 days ago
Powering off your TV box is a great first step. Since that did not work for you, I would like to take a closer look at your account set up. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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