Missing Channels

user_vw9l18 Hi there! Thanks for letting us know what’s been happening — that sounds really frustrating, especially with the calls dropping when you’re just trying to get an answer. Our team will be happy to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!